Retirement Living Development Manager
3 weeks ago
Churchill Estates Management Ltd is seeking a highly skilled and experienced Lodge Manager to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our retirement living development.
Key Responsibilities:
- Manage the day-to-day activities of the development, including organizing events and activities for residents
- Provide excellent customer service and support to residents, responding to their queries and concerns in a timely and professional manner
- Coordinate maintenance and repairs of the development, ensuring that all work is carried out to a high standard
- Work closely with the Area Manager to ensure that the development is run in accordance with company policies and procedures
- Develop and maintain positive relationships with residents, contractors, and other stakeholders
Requirements:
- Proven experience in a customer-facing role, preferably in a retirement living or social housing setting
- Excellent communication and interpersonal skills, with the ability to work effectively with people at all levels
- Ability to work independently and as part of a team, with a flexible approach to working hours
- Strong organizational and administrative skills, with the ability to prioritize tasks and manage multiple projects
- Knowledge of health and safety procedures and protocols, with the ability to identify and report potential hazards
What We Offer:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A supportive and collaborative work environment
- The opportunity to make a positive difference in the lives of our residents
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