Retirement Living Development Manager

3 weeks ago


Saffron Walden, Essex, United Kingdom Churchill Estates Management Ltd Full time
About the Role

Churchill Estates Management Ltd is seeking a highly skilled and experienced Lodge Manager to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our retirement living development.

Key Responsibilities:

  • Manage the day-to-day activities of the development, including organizing events and activities for residents
  • Provide excellent customer service and support to residents, responding to their queries and concerns in a timely and professional manner
  • Coordinate maintenance and repairs of the development, ensuring that all work is carried out to a high standard
  • Work closely with the Area Manager to ensure that the development is run in accordance with company policies and procedures
  • Develop and maintain positive relationships with residents, contractors, and other stakeholders

Requirements:

  • Proven experience in a customer-facing role, preferably in a retirement living or social housing setting
  • Excellent communication and interpersonal skills, with the ability to work effectively with people at all levels
  • Ability to work independently and as part of a team, with a flexible approach to working hours
  • Strong organizational and administrative skills, with the ability to prioritize tasks and manage multiple projects
  • Knowledge of health and safety procedures and protocols, with the ability to identify and report potential hazards

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative work environment
  • The opportunity to make a positive difference in the lives of our residents

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