IT Applications Analyst

1 day ago

Bamber Bridge, Lancashire, United Kingdom Forbes Solicitors Full time
About the Role

Forbes Solicitors is seeking an experienced IT Applications Analyst to join our IT team at our office in Preston. This is a full-time role working 36.25 hours per week, Monday to Friday. The successful candidate will be required to travel to our office in Preston.

This is a great opportunity for a tech-savvy problem solver with a passion for innovation to join a developing IT team within a professional services setting.

Key Responsibilities
  • Ensure that all IT applications, business processes, and operational processes are fully utilised to support the organisation's strategic objectives.
  • Work closely with end-users, business process owners, and technical teams to optimise the deployment, management, and integration of applications, ensuring they align with business and operational needs.
  • Develop, implement, troubleshoot, and improve systems to ensure effective application use across the organisation.
  • Provide training to end-users to ensure effective application utilisation.
  • Collaborate with application end-users and suppliers to ensure seamless integration and support.
  • Manage data and reporting of systems to ensure accurate and timely information.
  • Test and deploy new applications to ensure smooth transition and minimal disruption.
  • Develop and deliver applications training to ensure end-users are proficient in using applications.
  • Manage IT and business projects to ensure timely completion and effective implementation.
  • Continuously improve workflows and IT systems to ensure efficiency and effectiveness.
  • Perform general software system administration to ensure smooth operation of systems.
About the Organisation

Forbes Solicitors is a leading law firm offering a range of legal services to individuals, commercial clients, and specialist sectors. We have offices across the North, but our roots are firmly based in Lancashire. Our clients tell us that we stand out from other firms. We are real people who are passionate about getting the best results. Working together and listening to our clients, we provide genuine and practical advice.

We are looking for someone who displays our values; specifically someone who is authentic, exceptional, and united.

Benefits
  • Competitive salary.
  • 33 days annual leave, including bank holidays.
  • Annual leave purchase scheme.
  • Celebration leave.
  • Bonus scheme.
  • Ongoing training and development.
  • Progression opportunities.
  • Company pension.
  • Service awards.
  • Healthcare benefits.
  • Other employee discounts.
  • Recruitment and legal department referral bonus.
  • Annual events.
Requirements
  • 2-5+ years of experience in IT application support, application management, or a similar role.
  • Degree or higher national diploma in an IT discipline.
  • Experience of enterprise applications, such as PMS, CMS, CRM, ERP, and QMS, or other business-critical applications and preferably within a legal practice/environment.
  • API integration skills for working with third-party systems and application integration.
  • Experience in data management, including cleansing, transformation, and verification.
  • Strong business process mapping and problem-solving skills.
  • Strong understanding of testing and deployment processes, including user acceptance testing.
  • Excellent presentation and communication skills.
  • SQL and database management experience for building data sets and reports.
  • Experience with reporting tools like Power BI or SSRS for data analysis and report generation.
  • Experience of scripting for workflow automation.
  • Project management experience in application deployment, upgrades, and enhancements.
  • Strong understanding of IT applications, databases, business processes, and their integration within an organisation.
  • Ability to train and support end-users to ensure effective application utilisation.
  • Excellent organisational skills, with the ability to manage multiple tasks and meet deadlines.
  • Excellent collaboration and communication skills, both written and verbal, with the ability to work across teams and liaise with third-party vendors, and to explain technical concepts to non-technical users.
  • Prior professional experience with SharePoint and Microsoft technologies is highly desirable.
  • Aligns with the firm's values.

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