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Deputy Head of Service Position

1 month ago

London, Greater London, United Kingdom Victim Support Full time

We invite candidates to apply for the Deputy Head of Service position within our Domestic Abuse team in London, who will work 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you...

**What We Offer:**

  • Flexible working options including hybrid working
  • 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
  • An extra day off for your birthday
  • Pension with 5% employer contribution
  • Enhanced sick pay allowances, maternity & paternity payments
  • High Street, retail, holiday, entertainment & leisure discounts
  • Access to our financial wellbeing hub & salary deducted finance
  • Employee assistance programme & wellbeing support
  • Ongoing training & support with opportunities for career development & progression


**About the Role:**

This role is a hybrid working role and is based at our Singer Street offices, Islington, London for a minimum of one day a week and home working, subject to operational demand. As a Deputy Head of Service, you will assist the Head of Service (HoS) to deliver consistently safe, high-quality support for all service users across the Service and ensure contractual targets are met. You will deputise in the absence of the HoS.

  • Assist the HoS to deliver a high-quality service across London, meeting funder requirements and deputising in HoS absence.
  • Coordinate of the continuous improvement of the DA Service, ensuring consistent implementation across all aspects of the Service.
  • Facilitate consultation across the teams and other key stakeholders to develop new and build on existing good practice, implement and support the strategic direction of the regional business plan.
  • Be responsible for the day-to-day management of staff, ensuring appropriate and effective delivery of services to survivors, including, safeguarding, risk assessment, needs assessment, safety planning, referrals to other agencies and MARACs.
  • Drive continuous improvement of performance through use of data and other operational information to ensure teams perform to the highest standards at all times. This will include developing further data sources/requirements to ensure where possible all aspects of DA Service performance are evidenced.
  • Coordinate the auditing and analysis of data and other information required for the performance and monitoring reports for the commissioner as well as ad hoc requests from partners, HoS and/or Director.
  • Help build on and lead external relationships promoting positive working relationships to ensure the best possible support and outcomes is provided to eligible service users.
  • Ensure we are meeting the needs of our service users to a standard as expected of our commissioners and partners.
  • Be a Designated Safeguarding Officer.


Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.


Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.


Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.


We particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.


If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.


**How to Apply:**

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.