Christmas Sales Associate

4 weeks ago

Manchester, United Kingdom Belstaff Full time
About Belstaff

Belstaff is a functional clothing brand that has been championing material innovation and collaborating with those who challenge the ordinary and celebrate the joy of the journey. Our history is marked by designing protective suits for race-car drivers, windproof smocks for Marines, and insulating clothing for mountaineers. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new.

Job Summary

We are seeking a Sales Associate to join our Manchester team for a part-time Christmas temporary role between October and January, working 20 hours a week. As a Sales Associate, you will be at the forefront of establishing and maintaining relationships with clients to maximize revenue through the sale of Belstaff products.

Key Responsibilities
  • Help create and be part of a dynamic and positive team to maintain an environment in the store conducive to generating sales
  • Greet and help clients
  • Assist and anticipate clients on the best products to suit their needs, consistently meeting and exceeding company expectations
  • Confidentially and professionally answer questions and queries from clients
  • Cross-sell across all product offers in store, ensuring the client is walked through the in-store collection
  • Maintain high standards of customer service, being fully conversant with all products and services available, including product care, waxing, customization, aftersales, and stock availability
  • Deliver after-sales services efficiently
  • Stay up-to-date on local events and current affairs to promote conversation with clients
  • Develop good internal customer service with all other Belstaff Stores and Head Office
  • Professionally handle customer complaints and issues
  • Understand Belstaff's Global and International positioning
  • Be aware of Company and Store Security procedures and adhere to them
  • Protect stock, be alert to the possibility of theft, and follow Company procedures to minimize the opportunity for theft
  • Maintain standards of storing stock on the shop-floor and back of house
  • Participate in all audits and counts
  • Maintain visual merchandising in line with the Belstaff image and the commercial objectives of the store
  • Liaise with Store Manager, Assistant Store Manager, and Supervisor on day-to-day decisions, regarding safety, profitability, and legal issues within the store
  • Be aware of and follow all company rules and HSE legislation
Requirements
  • A 'can-do' attitude
  • An adventurous streak
  • An entrepreneurial spirit
  • An innovative approach to sales
  • Strong commercial awareness
  • An understanding of how the role contributes to the overall business
We're Looking for Someone Who
  • Is a great sales person with proven experience in retail
  • Is a motivated self-starter who takes pride in and has achieved great sales figures
  • Thrives from providing the highest level of customer service
  • Has the flexibility and drive to help us grow our business
  • Is passionate about Belstaff and would love to become a brand ambassador
  • Is a team player

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