Operational Excellence Specialist

1 week ago


Cardiff, Cardiff, United Kingdom Starling Bank Full time

At Starling Bank, we're on a mission to radically reshape banking – and that starts with our brilliant team. We're looking for a talented Operational Excellence Specialist to join our team and help us achieve our goals.

About the Role:

The Operational Excellence team is responsible for identifying, implementing, and managing strategic work streams of improvements. As an Operational Excellence Specialist, you will be responsible for pinpointing root cause and collaborating across the business to reach the best solution for our customers and colleagues.

This role is open to candidates based in/around Cardiff or Southampton. The first 6 weeks will be spent full-time onsite with up to 40% of your time in office after this period.

Key Responsibilities:

  • Managing work streams end to end; from identifying the issue, designing the solution through to implementation.
  • Data analysis to identify trends, root cause analysis, and issues.
  • Acting as Operations lead on various initiatives and coordinating with the rest of the business areas to shape and influence the delivery of change.
  • Helping to define and execute the operational strategy to support our growth.
  • Create operating models, processes, and controls for all aspects of Operations.
  • Undertaking regular reviews of process/guidance documents. Engaging with relevant parties across the business to ensure that documents are up to date and giving the right information.
  • Reviewing & maintaining Confluence pages and other sources of information on a regular basis.
  • Work to ensure that changes and updates are clearly communicated in a timely manner.

Requirements:

  • A self-starter who takes initiative.
  • Passionate for customer service and process improvement.
  • Ability to effectively communicate and influence up at a senior level.
  • Ability to work in a fast-paced organisation, in an environment where things change regularly.
  • A positive can-do attitude, and experience with collaborating and engaging with stakeholders across the organisation.
  • Experience with the design and implementation of policies and processes that have been scalable.
  • A background in creating & delivering messages to wide audiences would be beneficial.
  • Strong analytical skills.

Benefits:

  • 25 days holiday (plus take your public holiday allowance whenever works best for you).
  • An extra day's holiday for your birthday.
  • Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off.
  • 16 hours paid volunteering time a year.
  • Salary sacrifice, company-enhanced pension scheme.
  • Life insurance at 4x your salary & group income protection.
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith, and Peloton.
  • Generous family-friendly policies.
  • Incentives refer a friend scheme.
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks.
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships, and Electric Vehicle (EV) leasing.

We're always open to discussion, so if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch. We're proud to bring together people of all backgrounds and experiences who love working together to solve problems.



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