Operations Director

3 days ago


Eastbourne, East Sussex, United Kingdom Adecco Full time
Operations Manager

Our client, a reputable organisation within the public sector, is seeking a talented Operations Manager to drive the overall success of designated areas of service delivery. In this role, you will be responsible for ensuring the provision of high-quality services for adults.

Key Responsibilities:
  1. Lead the delivery of services within designated areas, adhering to statutory requirements, company policies, and quality standards.
  2. Manage budgetary performance and ensure alignment with Performance Assessment Framework, Performance Indicators, and agreed targets.
  3. Oversee operational aspects of personnel-related policies and procedures, including grievance and disciplinary procedures.
  4. Recruit and retain qualified staff, providing ongoing training and supervision to enhance their effectiveness.
  5. Contribute to the development of departmental policies and procedures to improve service quality.
  6. Administer the Complaints Procedure, conducting investigations and implementing necessary remedial actions.
  7. Report problems and service achievements to the management team.

Requirements: To be successful in this role, you will need to have excellent leadership and management skills, with the ability to drive performance improvement and ensure high-quality service delivery.


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