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Hotel Operations Manager

2 months ago

Exeter, Devon, United Kingdom Leonardo Hotel Exeter Full time
About the Role

We are seeking a highly skilled and experienced Hotel Manager to join our team at Leonardo Hotel Exeter. As a Hotel Manager, you will be responsible for the overall management of the hotel, including overseeing operations, managing staff, and ensuring exceptional guest satisfaction.

Key Responsibilities
  • Guest Satisfaction: Set and achieve guest satisfaction targets, using guest feedback and surveys to inform your approach.
  • Operations Management: Oversee all aspects of hotel operations, including front-of-house, back-of-house, and maintenance.
  • Staff Management: Coach and support your management team to build their skills and progress in their careers.
  • Financial Management: Manage the hotel's budget and financial performance, ensuring profitability and efficiency.
  • Quality Assurance: Regularly inspect facilities and rooms to ensure compliance with health and safety standards and brand standards.
  • Community Engagement: Build relationships with the local community and business leaders to promote the hotel and its services.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including annual bonus scheme and pension plan.
  • Professional Development: Opportunities for professional development and progression, including in-house training programs and clear career paths.
  • Collaborative Team: A collaborative and supportive team environment, with a focus on teamwork and mutual respect.
  • Recognition and Rewards: A recognition and rewards scheme, including vouchers and other incentives for outstanding performance.
Requirements
  • Hotel Management Experience: A minimum of 3 years' experience in hotel management, with a proven track record of success.
  • Leadership Skills: Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Financial Management: Strong financial management skills, with the ability to manage budgets and financial performance.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build relationships with guests, staff, and external partners.