Innovation Process Manager

4 weeks ago


Nottingham, Nottingham, United Kingdom Air IT Limited Full time
Unlock Your Potential as an Innovation Process Lead

At Air IT Limited, we're committed to driving growth, innovation, and client success across the UK. As our Innovation Process Lead, you'll play a pivotal role in shaping our processes to ensure seamless implementation and maximum impact.

Key Responsibilities:
  • Process Facilitation: Lead 'As Is' and 'To Be' Process workshops to identify and mitigate risks, ensuring a smooth transition.
  • Training and Development: Design comprehensive training plans for new processes, guaranteeing readiness before go-live and providing post-training support.
  • Risk Management: Take ownership of assigned risk mitigation actions and issues, driving them to closure and ensuring the success of our processes.
  • Collaboration and Integration: Work closely with the CW and BI team to ensure seamless integration of process and system changes.
  • Project Management Expertise: Leverage your proven project management experience to drive our process implementation forward.
  • Technical Proficiency: Demonstrate proficiency in Connectwise, particularly in PMO and Service Desk functionality, and showcase your ability to manage and mitigate risks related to Connectwise configuration and data management.
  • Team Integration: Bring your experience in team/business integration to the table, ensuring a cohesive and effective team environment.
  • Service Desk Management: Showcase your expertise in Service Desk Management, ensuring our clients receive exceptional support.
  • Flexible Working: Enjoy flexible, hybrid working arrangements, allowing you to balance work and personal life.
  • Benefits and Perks: Benefit from a range of perks, including quarterly awards, funded social events, referral bonuses, and access to excellent learning and development opportunities.

We're committed to providing a supportive and inclusive work environment, where you can grow and thrive. If you're passionate about innovation, process improvement, and driving client success, we'd love to hear from you.



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