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Fragrance Connoisseur for Luxury Retail Experience

2 months ago

London, Greater London, United Kingdom Jo Malone London Full time
Unlock Your Potential as a Fragrance Expert

Jo Malone London, a renowned British fragrance house, is seeking an ambitious self-starter to join their team as a Sales Advisor. This exciting role offers the opportunity to combine your passion for fragrance and gifting with exceptional customer service skills.

In this position, you will be responsible for creating unique and inspirational in-store experiences for customers from around the globe. You will showcase The World of Jo Malone London, providing expert knowledge on our luxurious scents and products. Creativity is at the forefront of this role, as you will work closely with colleagues to create engaging events and maintain high standards of visual merchandising.

Your primary focus will be on delivering exceptional customer service, building strong relationships, and driving sales through effective product knowledge and recommendation. As a member of our dynamic team, you will have access to extensive training and development opportunities, allowing you to grow and develop your skills within the retail beauty industry.

We are committed to fostering a diverse and inclusive environment, where every individual can thrive and contribute their unique perspective. Our employees are valued and respected, and we offer a range of benefits and initiatives to support their well-being and career growth.

Key Responsibilities:

  • Provide exceptional customer service, responding to customer inquiries and resolving any issues promptly.
  • Build strong relationships with customers, understanding their needs and preferences to provide tailored recommendations.
  • Stay up-to-date with new products and collections, ensuring you can deliver accurate and informed advice.
  • Work collaboratively with colleagues to achieve sales targets and enhance the overall store experience.

Benefits:

  • A competitive industry salary (£25,000 - £30,000 per annum).
  • Eligibility for a commission scheme, providing opportunities for additional earnings.
  • Annual leave and family leave policies.
  • Product discount/staff concession monthly credit spend allowance.
  • Mental health wellbeing initiatives, including access to the Unmind app and Employee Assistant Programme.
  • Exclusive discounts and offers through our benefits platform.
  • Extensive training and development opportunities.

Requirements:

  • A passion for fragrance and gifting, with a keen eye for detail and ability to learn quickly.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • A flexible approach to working hours, with availability across days and shifts.
  • Proof of right to live and work in the country.

Join our dynamic team and become a part of the Jo Malone London family, where you will have the opportunity to grow and develop your skills in a fast-paced and rewarding environment.