Microsoft Platform Engineer

4 weeks ago

Birmingham, Birmingham, United Kingdom LRQA Full time
Job Title: Microsoft Platform Engineer

Job Summary:

The Microsoft Platform Engineer will be responsible for supporting the implementation and maintenance of Microsoft products, focusing on Office components such as SharePoint, Teams, and Exchange. This role will also provide additional support for other Microsoft products like Azure DevOps, CoPilot, and Viva.

Key Responsibilities:

  • Contribute to the implementation, support, and transition of new capabilities and functionality within the Microsoft Platform Stack.
  • Maintain and provide support for all elements of the Microsoft platform, including Teams Telephony, SharePoint, OneDrive, CoPilot, and Viva.
  • Work with support vendors to resolve incidents and ensure timely resolutions, escalating as required.
  • Ensure knowledge and support articles reflect any new or existing changes to the environment and are kept up to date.
  • Develop and evolve platform governance and processes to ensure smooth operation and consistency.
  • Provide support, training, and promote best practice on new and existing functionality within the platforms, identifying areas where the business can realise value.
  • Ensure all change and developments on the platform align with business, architecture, and security teams' requirements.
  • Work in a DevOps environment, providing input to prioritisation and working with the business to gather new requirements for the platform.
  • Contribute to the platform roadmap, identifying areas of focus and improvement.

Requirements:

  • Technical background with at least years of working experience with Microsoft, including SharePoint, Teams, and the wider Microsoft ecosystem.
  • Experience in the support, implementation, and development of new features in Microsoft, as well as experience with advanced tooling like Defender and Compliance.
  • Strong communication skills to engage with the business, with the ability to listen, advise, and provide challenges and questions to find the correct resolution.
  • Ability to assess requirements, visualise solutions, and see through to resolution, working with relevant stakeholders.
  • Strong technical understanding of the evolving Microsoft SaaS landscape and ability to demonstrate and articulate change.
  • Experience of working with tools like ShareGate to perform data migrations and platform housekeeping.
  • ITIL Qualification required.

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