Microsoft Platform Engineer

1 month ago

Birmingham, Birmingham, United Kingdom LRQA Full time
Job Title: Microsoft Platform Engineer

Job Summary:

The Microsoft Platform Engineer will be responsible for supporting the implementation and maintenance of Microsoft products, focusing on Office 365, SharePoint, Teams, and other related components. This role will also provide additional support for other Microsoft products, such as Azure DevOps, CoPilot, and Viva.

Key Responsibilities:

  • Contribute to the implementation, support, and transition of new capabilities and the development of new functionality within the Microsoft Platform Stack.
  • Maintain and provide support for all elements of the Microsoft platform, including Teams Telephony, SharePoint, OneDrive, CoPilot, and Viva.
  • Work with support vendors to resolve incidents and ensure timely resolutions to incidents and escalate as required.
  • Ensure that knowledge and support articles reflect any new or existing changes to the environment and are kept up to date.
  • Develop and evolve platform governance and processes to ensure the smooth running and consistency of operation in the environment.
  • Provide support, training, and promote best practice on new and existing functionality within the platforms and identify areas where the business can realise value from the platform.
  • Ensure that all change and developments on the platform align with the requirements of the business, architecture, and security teams.
  • Work in a DevOps environment, providing input to prioritisation and working with the business to gather new requirements for the platform and delivering as small changes in an Agile environment.
  • Use your technical knowledge to contribute to the platform roadmap, identifying areas of focus and improvement.

Requirements:

  • Technical background with at least years of working experience with Microsoft, including SharePoint, Teams, and demonstrable experience and understanding of the wider Microsoft ecosystem, including Azure and Power Platform.
  • Experience in the support, implementation, and development of new features in Microsoft, as well as experience in working with advanced tooling such as Defender and Compliance.
  • Strong communication skills to engage with the business, with an ability to not only listen but also advise, providing appropriate challenges and questions to find the correct resolution.
  • Ability to assess requirements, visualise solutions, and see through to resolution, working with relevant stakeholders.
  • Strong technical understanding of the evolving Microsoft SaaS landscape and ability to demonstrate and articulate change.
  • Experience of working with tools such as ShareGate to perform data migrations and platform housekeeping.
  • ITIL Qualification required.
  • Act as an effective team player, being able to be an ambassador for IT in stakeholder interactions, both externally and internally.

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