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Global Capital Markets Trust Administrator
2 months ago
Job Summary:
We are seeking a highly skilled Global Capital Markets Trust Administrator to join our team at Wilmington Trust. As a key member of our trust administration team, you will be responsible for leading all aspects of trust or entity administration and servicing of high net-worth private and institutional clients.
Key Responsibilities:
- Oversee client relationships, making appropriate recommendations regarding design and administration of institutional and/or corporate trust accounts.
- Assist senior account representatives in revenue-generating activities by providing recommendations, preparing documents, and participating in meetings.
- Foster client relationships with assigned clients, serving as primary point of contact and making recommendations for services to enhance the client experience.
- Manage relationships with internal and external service partners, assessing issues requiring immediate attention and resolving other issues through normal business processes.
- Develop and maintain a high level of industry knowledge applicable to the business and articulate that knowledge internally and externally.
- Demonstrate an in-depth knowledge of corporate policies and procedures related to the administrative role.
- Provide and maintain appropriate levels of controls to minimize losses.
- Provide effective support, coaching, and/or mentoring of assigned team associates.
- Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite.
- Promote an environment that supports diversity and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points and issues raised by external regulators.
Requirements:
A Bachelor's degree and a minimum of 1 year's relevant work experience with direct client contact, or in lieu of a degree, a combined minimum of 5 years' higher education and/or work experience, including a minimum of 1 year's relevant work experience with direct client contact.
Strong focus on customer service and satisfaction, excellent verbal and written communications skills, and a strong analytical ability.
Preferred Qualifications:
A Bachelor's degree focused on Finance, Business, Economics, or Accounting and a minimum of 2 years' relevant work experience with direct client contact, CCTS certification if corporate trust focus, and experience working in a team environment.
Strong interpersonal skills with the ability to build significant trust with clients, self-confidence, and proven ability to work well with highly capable and successful individuals.
