Global Capital Markets Trust Administrator

3 weeks ago

London, Greater London, United Kingdom Wilmington Trust Full time

Job Summary:

We are seeking a highly skilled Global Capital Markets Trust Administrator to join our team at M&T Bank. As a key member of our trust administration team, you will be responsible for leading all aspects of Global Capital Markets trust or entity administration and servicing of high net-worth private and institutional clients.

Key Responsibilities:

  • Oversee client relationships, making appropriate recommendations regarding design and administration of institutional and/or corporate trust accounts.
  • Assist senior account representatives in revenue-generating activities by providing recommendations, preparing documents for and participating in meetings.
  • Foster client relationships with assigned client base, serving as primary point of contact for the client; make recommendations for services to correct and/or enhance the client experience.
  • Manage relationships with internal and external service partners; assess issues requiring immediate attention in a timely manner and work to resolve all other issues through the normal course of business utilizing available resources.
  • Develop and maintain a high level of industry knowledge applicable to the business and demonstrate the ability to articulate that knowledge internally and externally.
  • Demonstrate an in-depth knowledge of corporate policies and procedures related to the administrative role.
  • Provide and maintain appropriate levels of controls to minimize losses.
  • Provide effective support, coaching, and/or mentoring of any assigned team associates.
  • Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Requirements:

  • Bachelor's degree and a minimum of 1 year's relevant work experience with direct client contact.
  • OR in lieu of a degree, a combined minimum of 5 years' higher education and/or work experience, including a minimum of 1 year's relevant work experience with direct client contact.
  • Strong focus on customer service and satisfaction.
  • Excellent verbal and written communications skills.

Preferred Qualifications:

  • Bachelor's degree focused on Finance, Business, Economics, or Accounting and a minimum of 2 years' relevant work experience with direct client contact.
  • CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus.
  • Strong skills in pertinent software applications, with ability to rapidly learn new applications.
  • Experience working in a team environment.
  • Strong interpersonal skills with ability to build significant level of trust with clients.
  • Self-confident.
  • Proven ability to work well with highly capable and successful individuals.
  • Strong analytical ability.
  • Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit.
  • Experience contributing to positive working relationships and maintain integrity and professionalism.

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