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Community Engagement Specialist

2 months ago

South Croydon, United Kingdom Xander Recruitment Group Limited Full time

About the Role:

Xander Recruitment Group Limited is seeking a highly motivated and enthusiastic Community Host to join our team in a residential site in Croydon. As a Community Host, you will be the first point of contact for residents, providing exceptional customer service and ensuring a smooth-running operation.

Key Responsibilities:

  • Provide a positive and welcoming experience for residents, responding to their enquiries and resolving issues in a timely and professional manner.
  • Manage resident events and activities, promoting a sense of community and social cohesion.
  • Work closely with residents to understand their needs and concerns, providing support and guidance as required.
  • Collaborate with other teams to ensure effective communication and coordination.
  • Maintain accurate records and reports, using CRM systems to track resident interactions and feedback.

Requirements:

  • Experience in customer-facing roles, preferably in residential services or property management.
  • Excellent communication and interpersonal skills, with the ability to build rapport with residents and colleagues.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed in challenging situations.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach.
  • Proficiency in MS Word, Excel, and Outlook, with experience of CRM systems in a residential setting.

About Us:

Xander Recruitment Group Limited is a leading recruitment agency, dedicated to providing exceptional service to our clients and candidates. We are passionate about people and beautiful buildings, and we are committed to creating a positive and inclusive work environment.