Application Support Specialist

3 weeks ago


City of London, United Kingdom CBSbutler Holdings Limited Full time
Job Title: Application Support Engineer

CBSbutler Holdings Limited is seeking a skilled Application Support Engineer to join their team in London. This is a permanent role that offers a hybrid model with 2 days in the office and 3 days working from home.

About the Role

We are looking for an individual with experience in diagnosing and troubleshooting software-related issues. The successful candidate will have strong communication skills and be able to deal with both internal and external stakeholders.

Key Responsibilities
  • Troubleshoot software-related issues and provide helpdesk contact and liaison for support queries.
  • Handle helpdesk and support queries to determine severity and response criteria.
  • Enforce support processes and ensure adherence to our SLAs.
  • Manage and prioritize raised tickets (JIRA Service Desk), ensuring they are resolved in a timely manner.
  • Stakeholder Management.
  • Identify and track bugs through to resolution and liaise with internal technical teams to resolve them.
  • Assist with defining and documenting support processes and standards.
Requirements

The ideal candidate will have experience with a variety of technologies, including Linux, SQL, AWS, Python, Docker, Git & GitLab, Elastic stack, Serverless, Jira, Confluence, and agile workflow.

Additionally, the successful candidate will possess exceptional written and interpersonal skills, proven problem-solving capability, time management skills, and the ability to establish reasonable deadlines.

They will also have excellent organizational skills and the ability to multi-task, as well as experience in customer-facing positions.

Please note that CBSbutler Holdings Limited is an Equal Opportunities employer and welcomes applications from all backgrounds.



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