Application Support Specialist
3 weeks ago
CBSbutler Holdings Limited is seeking a skilled Application Support Engineer to join their team in London. This is a permanent role that offers a hybrid model with 2 days in the office and 3 days working from home.
About the RoleWe are looking for an individual with experience in diagnosing and troubleshooting software-related issues. The successful candidate will have strong communication skills and be able to deal with both internal and external stakeholders.
Key Responsibilities- Troubleshoot software-related issues and provide helpdesk contact and liaison for support queries.
- Handle helpdesk and support queries to determine severity and response criteria.
- Enforce support processes and ensure adherence to our SLAs.
- Manage and prioritize raised tickets (JIRA Service Desk), ensuring they are resolved in a timely manner.
- Stakeholder Management.
- Identify and track bugs through to resolution and liaise with internal technical teams to resolve them.
- Assist with defining and documenting support processes and standards.
The ideal candidate will have experience with a variety of technologies, including Linux, SQL, AWS, Python, Docker, Git & GitLab, Elastic stack, Serverless, Jira, Confluence, and agile workflow.
Additionally, the successful candidate will possess exceptional written and interpersonal skills, proven problem-solving capability, time management skills, and the ability to establish reasonable deadlines.
They will also have excellent organizational skills and the ability to multi-task, as well as experience in customer-facing positions.
Please note that CBSbutler Holdings Limited is an Equal Opportunities employer and welcomes applications from all backgrounds.
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Application Support Specialist
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City of London, United Kingdom CBSbutler Holdings Limited trading as CBSbutler Full timeJob Title: Application Support SpecialistCBSbutler Holdings Limited trading as CBSbutler is seeking a skilled Application Support Specialist to join their team in London. This is a permanent role offering a hybrid work model with 2 days in the office and 3 days working from home.About the RoleWe are looking for an individual with experience in diagnosing and...
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