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Apple Mac Support Specialist

2 months ago

London, Greater London, United Kingdom Apache Associates Full time
Apple Mac Support Specialist

We are seeking a skilled Apple Mac Support Specialist to join our team at Apache Associates. As a key member of our IT support team, you will be responsible for providing top-notch technical support for our clients' Apple Mac devices.

Key Responsibilities:
  • Manage and prioritize support tickets to ensure resolutions align with SLA targets
  • Diagnose and resolve Apple Mac issues using best practice protocols
  • Escalate complex issues appropriately and maintain accurate ticket records
  • Provide on-site support and stay informed about emerging IT trends and technologies
Requirements:
  • At least 4 years of experience in a Mac help desk environment, with the last 2 years working at 2nd line
  • Solid experience of Mac support with JAMF, JumpCloud, and Addigy, coupled with Windows desktop and server experience
  • Experience of MS365, AWS, DHCP, and DNS

This is a 100% on-site based role in the City of London. If you have the skills and experience we're looking for, please apply with your CV and a cover letter outlining your suitability for the role.