Director of Service Delivery

3 days ago


Truro, Cornwall, United Kingdom Biffa group Full time

Biffa, a leading waste management company, seeks an experienced Director of Service Delivery to oversee commercial operations and drive growth in the Southwest.

Key Responsibilities:

  • Develop and implement strategic plans to ensure service delivery meets contract specifications and Key Performance Indicators (KPIs).
  • Build and maintain strong partnerships with Cornwall Council, Senior Officers, Councillors, and community groups.
  • Lead and develop the senior management team to drive operational excellence and explore additional commercial revenue opportunities.
  • Ensure adherence to all legal, company policies, and health and safety regulations.

Requirements:

  • Extensive experience as a General Manager or in a similarly senior role, with a proven ability to manage large workforces (100+ employees) within a unionised, multi-shift, and commercially driven environment.
  • Strong profit and loss management skills, with senior-level experience in tendering, contract mobilization, and delivering results in time-critical settings.
  • Deep knowledge of health and safety management, environmental legislation, and waste industry laws, ensuring compliance and adherence to evolving regulations.

Estimated Salary: £60,000 - £80,000 per annum, depending on experience and qualifications.


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