Event Day Team Leaders
1 week ago
Job Description
We are seeking a skilled and experienced Event Day Team Leader to join our team on a casual basis. As an Event Day Team Leader, you will be responsible for providing excellent customer service to our guests, managing a team of staff, and ensuring the smooth operation of our in-house concessions outlets.
Key Responsibilities
- Manage a team of staff to provide excellent customer service and ensure the smooth operation of the concessions outlets.
- Ensure that all staff are briefed and trained on their roles and responsibilities.
- Manage stock, cash handling, and other aspects of the concessions outlets.
- Deal with customer feedback and complaints in a professional and courteous manner.
- Work collaboratively with other departments to ensure that guests have the best experience possible.
Requirements
- Previous experience in a similar role, preferably in a fast-paced environment.
- Excellent communication and leadership skills.
- Ability to work independently and as part of a team.
- Knowledge of licensing law and health and safety procedures.
- Ability to work flexible hours, including evenings and weekends.
We are looking for someone who is:
- Reliable and flexible.
- Able to work well under pressure.
- Confident and friendly in their approach.
- Able to use their own initiative to resolve problems.
- Passionate about providing excellent customer service.
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