Event Day Team Leaders

1 week ago


Coventry, Coventry, United Kingdom Frasers Group Full time

Job Description

We are seeking a skilled and experienced Event Day Team Leader to join our team on a casual basis. As an Event Day Team Leader, you will be responsible for providing excellent customer service to our guests, managing a team of staff, and ensuring the smooth operation of our in-house concessions outlets.

Key Responsibilities

  • Manage a team of staff to provide excellent customer service and ensure the smooth operation of the concessions outlets.
  • Ensure that all staff are briefed and trained on their roles and responsibilities.
  • Manage stock, cash handling, and other aspects of the concessions outlets.
  • Deal with customer feedback and complaints in a professional and courteous manner.
  • Work collaboratively with other departments to ensure that guests have the best experience possible.

Requirements

  • Previous experience in a similar role, preferably in a fast-paced environment.
  • Excellent communication and leadership skills.
  • Ability to work independently and as part of a team.
  • Knowledge of licensing law and health and safety procedures.
  • Ability to work flexible hours, including evenings and weekends.

We are looking for someone who is:

  • Reliable and flexible.
  • Able to work well under pressure.
  • Confident and friendly in their approach.
  • Able to use their own initiative to resolve problems.
  • Passionate about providing excellent customer service.

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