Counsellor for Employee Assistance Programme

3 weeks ago


London, Greater London, United Kingdom The Portfolio Group Full time £3,000

Are you a qualified counsellor looking for a challenging and rewarding role? We are seeking a skilled counsellor to join our client\u2019s team as a Helpline Counsellor.

As a Helpline Counsellor, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately. You will also have an allocated day of structured telephone/video counselling clients, which can be counted towards BACP accreditation.

Key Responsibilities:

Provide an efficient and effective telephone counselling service to all callers
Demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
Provide \u201CIn the moment support\u201D to callers, adopting a Solution Focused approach and achieving a one call resolution
Maintain an active caseload of STC/Video clients, including online CBT and Power to Recover clients - up to 6 clients on an allocated day

Requirements:

Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
Registered member of the BACP
Relevant telephone experience
High level of computer literacy (MS Office, Word, Excel and PowerPoint)
High level of organisational ability; ability to work to tight deadlines and targets
Good communication and customer service skills

Benefits:

BACP (or equivalent) membership and accreditation paid for
BACP CBD Hub
Up to £60 per month for supervision
Inhouse supervision
Monthly incentives such as weekends away
Supervision
25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service)
Birthday Off/Mental Health Day
Profit Share Scheme
Perkbox (staff discount scheme)
Christmas bonus after 3 years of service
Contributory Pension Scheme
Fab Fridays- dress down & free treats
Allied Pride Network
Social events throughout the year
Free breakfast on Mondays
Fresh fruit delivered to the office each week
Free annual flu vaccine
Private health insurance after 5 years service
Life Insurance
Discounted eye test
Discounted glasses/contact lenses prescription

If you are a motivated and compassionate counsellor looking for a new challenge, please apply for this exciting opportunity.


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