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Restaurant Manager

2 months ago

Evesham, United Kingdom The Wood Norton Hotel Full time
Job Description

Job Title: Restaurant Manager - Lead F&B Operations

Job Summary:

The Restaurant Manager - Lead F&B Operations is responsible for overseeing the overall performance of the Food and Beverage department at The Wood Norton Hotel. This includes ensuring exceptional guest satisfaction, managing staff, and driving sales growth.

Key Responsibilities:

  • Customer Relations:
    • Enhance guest satisfaction by providing a warm and personalized welcome
    • Handle guest comments and complaints, ensuring follow-up
    • Develop close relationships with guests to encourage loyalty
  • Professional Techniques/Production:
    • Organize and supervise the preparation of points of sale according to activity forecasts
    • Ensure that reference standards are properly applied
    • Check that sales materials are well presented
  • Hygiene/Personal Safety/Environment:
    • Ensure that all F&B areas are kept clean and that hygiene and food safety standards are respected
    • Set up an action plan based on the hygiene analysis results and track implementation
  • Management and Administration:
    • Ensure that management results are in line with the hotel's targets
    • Guarantee the respect of procedures governing cash operations, administration, and audits
  • Team Management:
    • Manage and value the different food and beverage points of sale
    • Develop team spirit and motivation by creating a good working atmosphere
  • Commercial/Sales:
    • Develop excellent relations with guests
    • Prepare the commercial action plan for the department and ensure implementation

Requirements:

  • Diploma or degree in hospitality food & beverage, professional hospitality degree, or hospitality management school
  • At least 5 years' experience in the sector and impeccable knowledge of F&B professions
  • Computer literate
  • Fluent in the national language, Business English (and a 3rd language would be a plus)