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Customer Service Representative for Animal Care

1 month ago

High Wycombe, Buckinghamshire, United Kingdom IVC Evidensia Full time

We are seeking a skilled Customer Service Representative to join our team at Hamilton Specialist Referrals in Buckinghamshire.

As a Client Care Advisor, you will be the first point of contact for our clients, providing them with a warm and professional welcome. You will play a vital role in ensuring the smooth operation of our practice, supporting both the veterinary team and our clients.

Your responsibilities will include answering incoming telephone calls, taking clear and concise messages, and passing them on to the relevant person in a timely manner. You will also maintain accurate patient records while ensuring the reception and waiting area remain clean and tidy.

Our hospital is designed for excellence, offering advanced treatment options for cats and dogs, supported by an exceptional rehabilitation and physiotherapy facility. We operate 24 hours a day, 365 days a year, and pride ourselves on maintaining a friendly and supportive culture with a focus on development, clinical excellence, and gold standard patient care.

About the Role
  • Full-time position requiring 40 hours per week
  • Monday to Friday schedule with weekend shifts on a 1 in 4 rotation
  • Competitive salary up to £27,000 per annum (depending on experience)

We offer a range of benefits, including:

  • 6.6 weeks annual leave
  • Additional annual leave for your birthday
  • Enhanced family-friendly policies
  • Cycle to work scheme
  • Initiatives focused on employee wellbeing
  • Pension scheme
  • Discounted staff pet care

We are committed to Diversity, Equality, Inclusion and Belonging, and welcome applications from candidates from all minority and diverse groups.