Entry Level Customer Support Role
3 weeks ago
Company Overview: Our client, based in Southampton, specializes in delivering IT Technology solutions for payments in the retail sector. They are seeking a talented individual to join their team as a 1st Line IT Analyst.
Job Summary: The ideal candidate will have excellent problem-solving skills, attention to detail, and the ability to work in a pressurized environment. They will be responsible for providing technical support to customers and maintaining accurate records of customer interactions.
Key Responsibilities:
- To provide technical support to customers via phone, email, or in-person.
- To analyze and resolve technical issues efficiently.
- To maintain accurate records of customer interactions.
Requirements:
- NVQ1/GCSEs and above (or equivalent) in key competencies.
- Problem analysis/problem solving.
- Attention to detail.
- Working in a very pressurized environment.
- Understanding of SLAs and KPIs.
Desirable Knowledge:
- Windows Operating System ranging from 2000 – Windows 7.
- Borland & SQL.
- Visual Basics and C#.
Salary: £25,000 - £30,000 per annum.
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