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Field Service Engineer

2 months ago

Harrogate, North Yorkshire, United Kingdom Avidity Science - EMEA Full time
Job Description

Avidity Science - EMEA is seeking a highly skilled Field Service Engineer to join our Service team in the UK. As a key member of our team, you will be responsible for providing exceptional service to our clients in the Healthcare and Scientific Research market.

The ideal candidate will have a strong background in Mechanical and Electrical Engineering, with experience in supporting customers with the installation and maintenance of laboratory equipment. You will be required to work independently, with a flexible approach to customers' needs and working hours. This may include working some weekends and during public holidays, as well as being part of a rota to provide out-of-hours cover and rapid response to our clients.

Key Responsibilities:

  • Carry out on-site preventive maintenance visits and electrical/mechanical fault finding of equipment, including water treatment and laboratory systems, repairs, and emergency response visits.
  • Commission and install laboratory equipment, such as lab water products, CO2 incubators, autoclaves, and air flow cabinets, and provide after-sales technical and commercial support.
  • Work from technical documents, including installation manuals, maintenance manuals, etc.
  • Complete required service documentation to the required level and complete call reports.
  • Work within a team to provide the best customer experience, communicate with our Service Office team daily.
  • Maintain car stock inventory of spare parts.
  • Follow Health and Safety Procedures.
  • Perform other duties as assigned.

We're looking for a candidate with:

  • NVQ or higher in Mechanical, Electrical, or Chemical Engineering, or similar, or proven experience.
  • A full UK driving license is required.
  • Experience of working as a Service Engineer, Test Engineer, or in a field-based technical support role is essential.
  • Working knowledge of electrical/mechanical equipment is essential.
  • Experience with reverse-osmosis water systems and/or biosafety airflow cabinets is a distinct advantage.
  • Knowledge of the Healthcare and Scientific market is desirable but not essential.
  • Good organisational skills with an eye for detail and the ability to prioritise workload and manage multiple tasks.
  • Passionate about providing a first-class service to our customers. Willing to react to customer needs at short notice.
  • A professional and diligent approach to your work and communication with colleagues and customers. Able to work as part of a team and on your own.
  • Strong verbal and written communication skills, with the ability to communicate at all levels in a clear and concise manner.
  • A good level of IT competency; knowledge of PLC controls and Business CRMs.
  • Spoken French and German language skills are an advantage (as a team, we also support customers outside of the UK).

We offer a competitive salary, as well as a range of benefits, including:

  • 25 days holiday (plus public holidays)
  • Pension contributions matched up to 8%
  • Death in service life assurance (3x Salary)
  • Enhanced family leave (inc. Maternity, Paternity, and Shared Parental)
  • Vitality Private Healthcare
  • Health Cash Plan
  • Employee Assistance Programme
  • Cycle to work scheme
  • Workplace Nursery Scheme
  • Octopus Money Coach Service
  • Discounted Shopping vouchers
  • Team social activities

To be successful in this role, you will have a pre-existing right to work in the UK.