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Field Service Engineer

2 months ago

Harrogate, North Yorkshire, United Kingdom Avidity Science - EMEA Full time
Job Title: Field Service Engineer - Laboratory Equipment

Avidity Science is seeking a skilled Field Service Engineer to join our team in the UK. As a Field Service Engineer, you will be responsible for providing exceptional service to our clients in the Healthcare and Scientific Research market.

Key Responsibilities:
  • Carry out on-site preventive maintenance visits and electrical/mechanical fault finding of equipment, including water treatment and laboratory systems.
  • Commission and install laboratory equipment, such as lab water products, CO2 incubators, autoclaves, and air flow cabinets.
  • Provide after-sales technical and commercial support to clients.
  • Work from technical documents, including installation manuals and maintenance manuals.
  • Complete required service documentation and call reports.
  • Collaborate with the Service Office team to provide best-in-class customer experience.
  • Maintain a car stock inventory of spare parts.
  • Adhere to Health and Safety Procedures.
Requirements:
  • NVQ or higher in Mechanical, Electrical, or Chemical Engineering, or equivalent experience.
  • A full UK driving license is required.
  • Proven experience as a Service Engineer, Test Engineer, or in a field-based technical support role.
  • Working knowledge of electrical/mechanical equipment is essential.
  • Experience with reverse-osmosis water systems and/or biosafety airflow cabinets is a distinct advantage.
  • Knowledge of the Healthcare and Scientific market is desirable but not essential.
  • Strong organizational skills, attention to detail, and ability to prioritize workload and manage multiple tasks.
  • Excellent communication skills, with the ability to communicate at all levels in a clear and concise manner.
  • A good level of IT competency, including knowledge of PLC controls and Business CRMs.
What We Offer:
  • Competitive salary range of £32,000 to £38,000, plus a discretionary bonus scheme.
  • A great selection of benefits, including pension contributions, death in service life assurance, enhanced family leave, and private healthcare.
  • A collaborative team approach, with opportunities for professional growth and development.

Avidity Science is an equal opportunities employer and welcomes applications from diverse candidates. To be considered for this role, you must have a pre-existing right to work in the UK.