Retail Service Excellence Ambassador

2 days ago


London, Greater London, United Kingdom Burberry Full time

Become a key player in shaping the future of luxury retail at Burberry as a Retail Service Excellence Ambassador.

Job Overview:

We are seeking an experienced Sales and Product Trainer to join our team in London. As a Retail Service Excellence Ambassador, you will be responsible for inspiring and training retail associates to deliver exceptional service and product experiences that exceed customer expectations.

Your primary objective will be to provide face-to-face in-store delivery of our global sales associate retail training program, while also overseeing the performance of in-store training champions and supporting retail academy onboarding as required.

You will work closely with store managers to assess and coach on service excellence and in-store delivery of brand, product, and service experiences, as well as identifying training needs and creating agile training programs.

Key Responsibilities:

  • Deliver engaging and effective training sessions to retail associates
  • Develop and implement training programs to enhance sales and product knowledge
  • Conduct regular spot-checks to ensure consistency in service excellence
  • Collaborate with store managers to identify areas for improvement

Requirements:

  • Previous experience in luxury retail training
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Microsoft Office literacy (high level)

Salary Range: £40,000 - £55,000 per annum

Location: London, United Kingdom


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