Sales Excellence Ambassador
2 weeks ago
Burberry is a purpose-driven brand that aims to unlock the power of imagination to push boundaries and open new possibilities for our people, customers, and communities. As a Sales Excellence Ambassador, you will be responsible for inspiring and training retail associates to deliver exceptional service and bring the Burberry brand to life.
Job PurposeThe primary objective of this role is to provide face-to-face in-store delivery of global sales associate retail training program, ensuring that all training materials are up-to-date and relevant to the current market.
Responsibilities- Training Delivery: Deliver global sales associate retail training program in-store, focusing on service excellence and in-store delivery of brand, product, and service experiences.
- Training Champions: Train and oversee the performance of in-store training champions, providing feedback and coaching to ensure they are meeting their objectives.
- Onboarding Support: Assist with retail academy onboarding, local face-to-face onboarding, and monitor training and development of new starters throughout the 90-day induction period.
- Talent Development: Identify talent and provide feedback on people development opportunities in partnership with the store manager and regional director.
- Training Needs Analysis: Analyze business metrics and identify training needs, creating agile training in line with the development process.
- Previous experience in delivering sales, service, and product training within a luxury retail environment.
- Awareness of store operations and retail systems.
- Adult learning qualification advantageous.
- Strong planning and organizational skills.
- Commercial awareness.
- Microsoft Office literate (to a high level).
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