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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative in our Contact Centre. As a key member of our team, you will be responsible for providing exceptional customer service to our guests and travel partners, ensuring that their needs are met and exceeded.
Key Responsibilities- Provide timely and effective support to our guests and travel partners via phone, email, and other communication channels.
- Process and resolve customer complaints and issues in a professional and courteous manner.
- Work collaboratively with our team to achieve sales targets and service levels.
- Stay up-to-date with our products and services, including flight schedules, fares, and policies.
- Participate in training and development programs to enhance your skills and knowledge.
We offer a range of benefits to our employees, including:
- A competitive salary and benefits package.
- Opportunities for career development and advancement.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
- A comprehensive training program to ensure your success in the role.
Carnival UK (P&O Cruises & Cunard) is a leading holiday company that offers unforgettable experiences to our guests. We are proud of our heritage and our commitment to providing exceptional customer service. If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, we would love to hear from you.
