Technical Support Specialist
4 weeks ago
This well-established organisation requires a driven and self-motivated 1st Line Support Analyst to join their busy technical services team.
The key to this role is user support and hence you will be a good communicator with plenty of energy and enthusiasm.
As a service desk analyst, you will be required to provide support across the business, maintain IT facilities and provide user training to stakeholders of various technical levels.
This means that strong technical and customer support experience is essential to be able to hit the ground running.
Key Responsibilities:- Providing a first point of contact for users
- Logging and responding to calls submitted to the Service Desk via telephone, email or web portal
- Monitoring and escalating tickets to meet or exceed SLAs or OLAs
- Responsible for maintenance of service desk documentation for internal and customer facing
- Supporting hardware onsite
- Minimum 1 year experience in a similar role
- Windows Desktop OS, networking, Siemen's telephony, active directory and incident management systems
- Understanding of IT Security
- Excellent communication skills
A full UK Driving Licence and access to your own car is essential for this position, as travel to other sites may be required.
Benefits:- 31 days holiday plus bank holidays
- Free on-site parking, car scheme, cycle to work
- Coaching, Employee Assistance Programme, enhanced pension scheme
- Eye care expenses, Tech scheme
They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path.
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