Business Innovation Lead

1 week ago


Reigate, United Kingdom esure Full time

We're looking for a Business Innovation Lead to join our team at esure. As one of the industry leaders in the insurance business, we're getting ready for more change.

">About the Role

This is a great opportunity to be part of our ambitious plans to become a world-class digital insurer.

As a Business Innovation Lead, you will be responsible for driving change and ensuring traceability of outcome through development, testing, training, and business readiness elements of the project lifecycle.

The ideal candidate will have experience in process analysis and improvement initiatives, certification such as Lean/Six Sigma would be an advantage.

We'd love you to bring:

  • Experience in building and/or optimising chatbots
  • Detailed analytical abilities, an inquisitive nature, and not settling until all questions are answered and understood
  • Ability to document the change ready for handover to Operational areas
  • Experience conducting root cause analysis and taking ownership of solutions

What You'll Do

  • Analyse customer outcomes, broader MI, and complex business problems to identify pain-points and opportunities for the chatbot
  • Support detailed design, documentation, and build of the chatbot experience
  • Collaborate with the Product Owner to define and create features and user stories, ensuring alignment with business requirements and customer needs

Our Culture

We're proud of our culture at esure, where we value innovation, collaboration, and continuous learning.

We'd love you to join us on this exciting journey



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