IT Support Specialist

6 days ago


Cardiff, Cardiff, United Kingdom ARO Full time
About the Role

We are seeking an experienced IT Support Specialist to join our team at ARO in Cardiff Gate. As a key member of our Service Desk team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide first-line technical support to clients via phone, email, and in-person
  • Manage and resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track technical issues and resolutions
  • Participate in on-call rotations and provide out-of-hours support as needed
Requirements
  • 2+ years of experience in a technical support role
  • Strong understanding of Windows Operating Systems, Microsoft Office, and AV products
  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Valid UK driver's license and ability to travel to client sites
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


  • Cardiff, Cardiff, United Kingdom Victim Support Full time

    Support Line Specialist We are pleased to announce an opportunity for a Support Line Specialist to become part of our expanding National Contact Centre team. This role involves working full-time hours across a flexible 24/7 schedule. Are you passionate about making a positive impact in people's lives? Do you wish to play a role in facilitating change...


  • Cardiff, Cardiff, United Kingdom Victim Support Full time

    Support Line Specialist We are pleased to announce an opportunity for a Support Line Specialist to become part of our expanding National Contact Centre team. This role involves working 37.5 hours per week on a rotating schedule that covers 24/7 operations. Are you eager to make a positive impact every day? Do you wish to play a role in facilitating...


  • Cardiff, Cardiff, United Kingdom Victim Support Full time

    About the RoleWe are seeking a highly skilled and compassionate Helpline Support Specialist to join our National Contact Centre team in Cardiff. As a key member of our team, you will play a vital role in providing support, information, and referrals to victims of crime and those affected by it.Key ResponsibilitiesRespond to victims of crime by providing...


  • Cardiff, Cardiff, United Kingdom Victim Support Full time

    About the RoleWe are seeking a highly skilled and compassionate Helpline Support Specialist to join our National Contact Centre team in Cardiff. As a key member of our team, you will play a vital role in providing support, information, and referrals to victims of crime and those affected by it.Key ResponsibilitiesRespond to victims of crime by providing...


  • Cardiff, Cardiff, United Kingdom Victim Support Full time

    We are pleased to announce an opportunity for a Support Line Specialist to become part of our expanding National Contact Centre team. This role involves working 37.5 hours a week on a flexible 24/7 schedule.Are you passionate about making a positive impact every day? Do you aspire to drive change and enhance the lives of those in need?Key Responsibilities:As...


  • Cardiff, Cardiff, United Kingdom Victim Support Full time

    We are pleased to announce an opportunity for a Support Line Specialist to become a part of our expanding National Contact Centre team. This role involves working 37.5 hours a week on a flexible 24/7 schedule.Are you passionate about making a positive impact? Do you aspire to drive change and improvement for individuals in need?Do you possess resilience and...

  • Helpline Advisor

    5 days ago


    Cardiff, Cardiff, United Kingdom Victim Support Full time

    About the Role:We are seeking a highly skilled and compassionate individual to join our National Contact Centre team in Cardiff as a Helpline Advisor - Support Specialist. As a key member of our team, you will play a vital role in providing support, information, and referrals to victims of and those affected by crime.Key Responsibilities:Respond to victims...

  • Helpline Advisor

    4 days ago


    Cardiff, Cardiff, United Kingdom Victim Support Full time

    About the Role:We are seeking a highly skilled and compassionate individual to join our National Contact Centre team in Cardiff as a Helpline Advisor - Support Specialist. As a key member of our team, you will play a vital role in providing support, information, and referrals to victims of and those affected by crime.Key Responsibilities:Respond to victims...


  • Cardiff, Cardiff, United Kingdom Unify Talent - IT, Digital & Tech Recruitment Full time

    Job OverviewWe are seeking a highly skilled and dynamic IT Support Specialist to join our team at Unify Talent - IT, Digital & Tech Recruitment. As a key member of our team, you will provide essential IT support to our clients, assisting with the maintenance, troubleshooting, and administration of their IT systems.Key ResponsibilitiesProvide first and second...


  • Cardiff, Cardiff, United Kingdom Unify Talent - IT, Digital & Tech Recruitment Full time

    Job OverviewWe are seeking a highly skilled and dynamic IT Support Specialist to join our team at Unify Talent - IT, Digital & Tech Recruitment. As a key member of our team, you will provide essential IT support to our clients, assisting with the maintenance, troubleshooting, and administration of their IT systems.Key ResponsibilitiesProvide first and second...


  • Cardiff, Cardiff, United Kingdom Unify Talent - IT, Digital & Tech Recruitment Full time

    Job DescriptionCompany OverviewUnify Talent is a leading IT, Digital, and Tech Recruitment agency, dedicated to connecting top talent with innovative businesses.Job SummaryWe are seeking an experienced IT Support Specialist to join our client's team. As a key member of the IT department, you will provide essential technical support to employees, ensuring...


  • Cardiff, Cardiff, United Kingdom Unify Talent - IT, Digital & Tech Recruitment Full time

    Job DescriptionCompany OverviewUnify Talent - IT, Digital & Tech Recruitment is proud to be exclusively supporting a niche software scale-up business who are seeking an enthusiastic and Dynamic IT and System Support Engineer to join their team.Job SummaryWe are looking for a highly skilled and motivated IT Support Specialist to provide essential IT support...


  • Cardiff, Cardiff, United Kingdom Victim Support Full time

    We are seeking a dedicated and compassionate individual to join our National Contact Centre team in Cardiff as a Helpline Advisor. As a key member of our team, you will play a vital role in providing support and guidance to those who need it most.**Key Responsibilities:**Respond to incoming calls and provide empathetic and informative support to clients.Work...


  • Cardiff, Cardiff, United Kingdom Victim Support Full time

    We are seeking a dedicated and compassionate individual to join our National Contact Centre team in Cardiff as a Helpline Advisor. As a key member of our team, you will play a vital role in providing support and guidance to those who need it most.**Key Responsibilities:**Respond to incoming calls and provide empathetic and informative support to clients.Work...


  • Cardiff, Cardiff, United Kingdom Victim Support Full time

    We are seeking a dedicated and compassionate Helpline Advisor to join our growing National Contact Centre team in Cardiff. As a key member of our team, you will play a vital role in providing exceptional customer service and support to those who need it most.As a Helpline Advisor, you will be responsible for:Providing empathetic and non-judgmental support to...


  • Cardiff, Cardiff, United Kingdom Victim Support Full time

    We are seeking a dedicated and compassionate Helpline Advisor to join our growing National Contact Centre team in Cardiff. As a key member of our team, you will play a vital role in providing exceptional customer service and support to those who need it most.As a Helpline Advisor, you will be responsible for:Providing empathetic and non-judgmental support to...


  • Cardiff, Cardiff, United Kingdom Victim Support Full time

    We are seeking a dedicated and compassionate Helpline Advisor to join our growing National Contact Centre team in Cardiff. As a key member of our team, you will play a vital role in providing support and guidance to those who need it most.Key Responsibilities:Provide empathetic and informative support to clients via phone and other communication channelsWork...


  • Cardiff, Cardiff, United Kingdom Victim Support Full time

    We are seeking a dedicated and compassionate Helpline Advisor to join our growing National Contact Centre team in Cardiff. As a key member of our team, you will play a vital role in providing support and guidance to those who need it most.Key Responsibilities:Provide empathetic and informative support to clients via phone and other communication channelsWork...


  • Cardiff, Cardiff, United Kingdom Victim Support Full time

    About the Role:We are seeking a highly skilled Internal Communications Specialist to join our team at Victim Support. As a key member of our Design, Digital and Internal Communications team, you will play a vital role in shaping our internal communications strategy and ensuring that our staff and volunteers are informed and engaged.Key...


  • Cardiff, Cardiff, United Kingdom Victim Support Full time

    About the Role:We are seeking a highly skilled Internal Communications Specialist to join our team at Victim Support. As a key member of our Design, Digital and Internal Communications team, you will play a vital role in shaping our internal communications strategy and ensuring that our staff and volunteers are informed and engaged.Key...