Automotive Service Professional
7 days ago
Company Overview
Chelmsford Land Rover is a leading dealership in the automotive industry, committed to delivering exceptional customer experiences.
Salary and Benefits
We offer a competitive salary of £36,000 (basic) + up to £6,000 bonus, ensuring our Service Advisors are well rewarded for their hard work and dedication.
Job Description
As an experienced Service Advisor, you will play a vital role in providing excellent customer service, advising on warranty cover, and upselling additional parts/accessories. Your responsibilities will include:
- Booking MOTs, services, and repair work for our customers
- Liaising with the Aftersales department to schedule appointments and manage workload
- Managing high volumes of customers daily, including telephone calls and online booking queries
- Maintaining accurate customer records and updating systems accordingly
Required Skills and Qualifications
To be successful in this role, you will need:
- Excellent communication skills and the ability to build rapport with customers
- A warm personality and passion for delivering exceptional customer experiences
- Previous experience using Kerridge/ADP or other essential dealer systems would be an advantage
Benefits and What We Offer
In addition to your salary and benefits package, we offer:
- Ongoing training opportunities to develop your skills and career progression within the automotive industry
- A supportive team environment with a focus on teamwork and collaboration
About Us
At Chelmsford Land Rover, we value our employees and strive to create a positive work environment that supports their growth and development. If you are a motivated and enthusiastic individual with a passion for customer service and the automotive industry, we encourage you to apply.
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