Service Operations Manager
1 month ago
We are seeking a highly skilled and experienced Service Operations Manager to join our team at Forfusion Ltd. As a Service Operations Manager, you will be responsible for leading the Service Desk team and ensuring the delivery of high-quality IT services to our customers.
Key Responsibilities- Lead the Service Desk team and ensure the delivery of high-quality IT services to our customers.
- Develop and implement service management processes and procedures to ensure efficient and effective service delivery.
- Collaborate with other teams to ensure seamless service delivery and resolve any issues that may arise.
- Monitor and report on service performance metrics to ensure that service levels are met.
- Develop and implement training programs to ensure that team members have the necessary skills and knowledge to perform their roles effectively.
- Minimum of 7 years of experience in a service management role, preferably in a similar industry.
- Proven track record of leading a team and delivering high-quality services.
- Strong knowledge of IT service management principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Service Operations Manager looking for a new challenge, please submit your application.
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Financial Operations Manager
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Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Forfusion Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Operations Manager to join our team at Forfusion Ltd. As a key member of our Managed Services team, you will be responsible for overseeing the day-to-day operations of our Service Desk, ensuring that our customers receive exceptional service and support.Key ResponsibilitiesSupervise and...
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Service Operations Manager
2 months ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Forfusion Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Operations Manager to join our team at Forfusion Ltd. As a key member of our Managed Services team, you will be responsible for overseeing the day-to-day operations of our Service Desk, ensuring that our customers receive exceptional service and support.Key ResponsibilitiesSupervise and...
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Service Operations Manager
2 months ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Forfusion Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Operations Manager to join our team at Forfusion Ltd. As a key member of our Managed Services team, you will be responsible for supervising and motivating the Service Desk team members, managing support to customers, and ensuring service levels are achieved.This is an exciting opportunity...
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Service Operations Manager
2 months ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Forfusion Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Operations Manager to join our team at Forfusion Ltd. As a key member of our Managed Services team, you will be responsible for supervising and motivating the Service Desk team members, managing support to customers, and ensuring service levels are achieved.This is an exciting opportunity...
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