Service Operations Manager

1 month ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Forfusion Ltd Full time
About the Role

We are seeking a highly skilled and experienced Service Operations Manager to join our team at Forfusion Ltd. As a Service Operations Manager, you will be responsible for leading the Service Desk team and ensuring the delivery of high-quality IT services to our customers.

Key Responsibilities
  • Lead the Service Desk team and ensure the delivery of high-quality IT services to our customers.
  • Develop and implement service management processes and procedures to ensure efficient and effective service delivery.
  • Collaborate with other teams to ensure seamless service delivery and resolve any issues that may arise.
  • Monitor and report on service performance metrics to ensure that service levels are met.
  • Develop and implement training programs to ensure that team members have the necessary skills and knowledge to perform their roles effectively.
Requirements
  • Minimum of 7 years of experience in a service management role, preferably in a similar industry.
  • Proven track record of leading a team and delivering high-quality services.
  • Strong knowledge of IT service management principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Service Operations Manager looking for a new challenge, please submit your application.



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