Sales Associate
4 weeks ago
Company Overview
About House of Fraser:
We are a department store group with a rich heritage spanning over 170 years, operating across the UK and Ireland. Our portfolio of over 500 global brands makes us one of the best-known names on the high street.
Job Role
The Role of Casual Sales Assistant:
This customer-focused role drives customer loyalty and sales through the provision of an individualised service. You will be accountable for delivering exceptional service to meet personal and business targets.
You will inspire our customers through your passion for our products, striving to continuously learn and develop your service skills, product knowledge, and behaviours in our ever-changing retail environment.
Key Responsibilities:
- To greet and engage with customers on arrival, answering their initial queries.
- Able to assist customers with security tags at the barriers.
- Support colleagues in other areas of the store when required.
- Deliver a world-class customer experience.
- Display excellent attention to detail when helping to style customers.
- Introduce customers to multi-channel services to drive sales and build customer loyalty.
- Resolve queries effectively face-to-face or on the telephone.
- Maintain replenishment and achieve excellent stockroom and back-of-house standards.
- Maintain high standards of personal presentation.
- Take an active role in supporting in-store events and providing ideas for improvement.
- Maintain sophisticated retail and visual standards to capture customers' imagination.
- Takes an active role in loss prevention within the store.
- Adheres to all health and safety policies.
Requirements
Essential Skills:
- Relevant customer-facing experience.
- Passion for working with customers to enhance their shopping experience.
- Ability to deliver sales against targets.
- Confident communication with colleagues and customers.
- Team player.
This role has no guaranteed hours of work, and hours can vary from week to week.
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