IT Service Desk Support Specialist
2 days ago
Clear IT Recruitment Limited is seeking a highly skilled 3rd Line Service Desk Analyst to join their Putney, London office.
The ideal candidate will have excellent technical knowledge and experience in providing second and third-line user support to staff and service users. They will work closely with internal teams to deliver seamless integration of new IT solutions within the existing IT environment.
This role requires a strong understanding of networking hardware firewall technologies, VPNs, Entra, Microsoft desktop & server operating systems including Active Directory, as well as network and server administration and support.
Key responsibilities include:
- Providing second and third-line user support to staff and service users
- Monitoring response times to incidents ensuring we remain within our SLAs while providing high levels of customer service to the workforce
- Collaborating with internal teams to deliver seamless integration of new IT solutions within the existing IT environment
A competitive salary of £40,000 - £55,000 per annum, depending on experience, is offered for this exciting opportunity.
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IT Service Desk Analyst
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Third Line IT Support Specialist
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Technical Support Specialist
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