Quality Assurance Specialist
2 days ago
**About the Role**
We are seeking a highly skilled Senior Quality Officer to join our team at Head Office in Chandlers Ford, providing pivotal support in maintaining and enhancing our Quality Management System (QMS).
This position requires strong analytical skills, with the ability to interpret complex quality data and develop actionable improvement plans.
The successful candidate will have experience in managing and maintaining QMS, with in-depth knowledge of ISO 9001:2015 standards, including implementation, auditing, and compliance.
**Key Responsibilities**
- Create and update quality policies and procedures to drive operational efficiency.
- Investigate customer complaints, producing detailed reports and implementing resolutions to ensure customer satisfaction.
- Design and deliver training sessions on quality systems and best practices, mentoring junior team members.
**Requirements**
- Proven experience in a senior quality role.
- In-depth knowledge of ISO 9001:2015 standards.
- Strong analytical skills.
- Advanced IT skills, including proficiency in MS Office.
**What We Offer**
A competitive salary, estimated to be around £45,000 - £55,000 per annum, depending on experience.
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