Quality Assurance Specialist

3 weeks ago


Chandler's Ford, United Kingdom Kiota Recruitment Full time

**About the Role**

We are seeking a highly skilled Senior Quality Officer to join our team at Kiota Recruitment in Chandlers Ford. As a pivotal member of our Quality Management System, you will drive compliance and foster a culture of continuous improvement.

The successful candidate will act as a subject matter expert, ensuring we consistently meet ISO 9001:2015 standards and deliver exceptional service to our customers.

This role offers a unique combination of strategic responsibilities, including process development and supplier management, with operational duties, such as audits, root cause analysis, and mentoring junior team members.

Key Responsibilities:

  • Define and optimise internal processes, creating and updating quality policies and procedures to drive operational efficiency.
  • Champion continuous improvement initiatives, using methodologies such as Lean Six Sigma to enhance quality and operational performance.
  • Investigate customer complaints, producing detailed reports and implementing resolutions to ensure customer satisfaction.
  • Design and deliver training sessions on quality systems and best practices, mentoring junior team members to strengthen our quality culture.
  • Monitor regulatory changes and assess quality-related risks, providing expert advice to ensure compliance and implement preventive measures.

Requirements:

  • A proven track record of managing and maintaining QMS in a senior quality role.
  • In-depth knowledge of ISO 9001:2015 standards, including implementation, auditing, and compliance.
  • Strong analytical skills with the ability to interpret complex quality data and develop actionable improvement plans.
  • Advanced IT skills, including proficiency in MS Office and experience with document control systems such as SharePoint.
  • A full UK driving licence is required, with the ability to travel nationwide and occasionally stay away from home when necessary.

What We Offer:

  • A competitive salary of £50,000 - £65,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance and pension scheme.
  • Ongoing training and development opportunities to enhance your skills and career prospects.


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