Complaints Investigation Officer
2 weeks ago
We are seeking an experienced Complaints Investigation Officer to work with Wirral Council on a temporary basis. This is a full-time role working 36 hours per week, with the opportunity to work from home.
Main Responsibilities:- Process, monitor, and investigate complaints registered under the department's procedures.
- Deal with political and other enquiries and referrals on behalf of the director of social services.
- Undertake disciplinary investigations as required.
- Liaise with Social Services Managers regarding disciplinary issues arising from complaints.
- Provide information and advice to staff on the operation of the complaints procedures and assist with staff training.
- Contribute to service development in relation to quality assurance, working across agencies to improve and modernise services.
As a Complaints Investigation Officer, you will play a key role in ensuring that outcomes of complaints form a basis for performance measurement and service development. You will be responsible for developing and operating the Social Care department's complaints procedures, providing written reports, and advising on changes to policies, procedures, and training.
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Complaints Resolution Specialist
4 weeks ago
Birkenhead, Wirral, United Kingdom Brackenberry Full timeJob Title: Complaints Investigation OfficerWe are partnering with a Local Authority in Wirral to assist with the appointment of a Complaints Investigation Officer on a 1-month contract, with the possibility of extension at the client's discretion.Key Responsibilities:Liaise with Social Services Managers to address disciplinary issues arising from...
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Complaints Resolution Specialist
4 weeks ago
Birkenhead, Wirral, United Kingdom Brackenberry Full timeJob Title: Complaints Investigation OfficerWe are partnering with a Local Authority in Wirral to assist with the appointment of a Complaints Investigation Officer on a 1-month contract, with the possibility of extension at the client's discretion.Key Responsibilities:Liaise with Social Services Managers to address disciplinary issues arising from...
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Complaints Resolution Specialist
3 weeks ago
Birkenhead, Wirral, United Kingdom Brackenberry Full timeJob Title: Complaints Investigation OfficerWe are partnering with a Local Authority in Wirral to assist with the appointment of a Complaints Investigation Officer on a 1-month contract, with the possibility of extension at the client's discretion. If you're interested in this opportunity, please submit your CV for immediate consideration.Rate of Pay: £18.22...
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Complaints Resolution Specialist
4 weeks ago
Birkenhead, Wirral, United Kingdom Brackenberry Full timeComplaints Investigation OfficerWe are partnering with a Local Authority in Wirral to assist with the appointment of a Complaints Investigation officer, on a 1-month contract, with potential for extension at the client's discretion. Please submit your CV for immediate consideration.Key Responsibilities:Liaise with Social Services Managers regarding...
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Complaints Resolution Specialist
4 weeks ago
Birkenhead, Wirral, United Kingdom Brackenberry Full timeComplaints Investigation OfficerWe are partnering with a Local Authority in Wirral to assist with the appointment of a Complaints Investigation officer, on a 1-month contract, with potential for extension at the client's discretion. Please submit your CV for immediate consideration.Key Responsibilities:Liaise with Social Services Managers regarding...
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Complaints Resolution Specialist
3 weeks ago
Birkenhead, Wirral, United Kingdom Brackenberry Full timeJob Title: Complaints Investigation OfficerWe are partnering with a Local Authority in Wirral to assist with the appointment of a Complaints Investigation Officer on a 1-month contract, with the possibility of extension at the client's discretion. If you're interested in this opportunity, please submit your CV for immediate consideration.Rate of Pay: £18.22...
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Complaints Resolution Specialist
2 weeks ago
Birkenhead, Wirral, United Kingdom Brackenberry Full timeWe are partnering with a Local Authority in Wirral to assist with the appointment of a Complaints Investigation officer, on a 1-month contract, with potential for extension. Please submit your CV for consideration.Key Responsibilities:Liaise with Social Services Managers regarding disciplinary issues arising from complaints.Provide information and advice to...
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Complaints Resolution Specialist
2 weeks ago
Birkenhead, Wirral, United Kingdom Brackenberry Full timeWe are partnering with a Local Authority in Wirral to support the appointment of a Complaints Investigation officer on a 1-month contract, with potential for extension. To apply, please submit your CV for immediate consideration.Key Responsibilities:Liaise with Social Services Managers regarding disciplinary issues arising from complaints.Provide information...
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Complaints Resolution Specialist
1 week ago
Birkenhead, Wirral, United Kingdom Brackenberry Full timeWe are working closely with a Local Authority in Wirral to assist with the appointment of a Complaints Investigation officer, on a 1-month contract, which may be extended at the client's discretion. Please submit your CV for immediate consideration.Key Responsibilities:To liaise with Social Services Managers regarding disciplinary issues arising from...
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Quality Assurance Compliance Officer
1 month ago
Birkenhead, Wirral, United Kingdom Templarfox Consultancy Full timeJob Title: Compliance and Quality Assurance OfficerWe are seeking a highly skilled Compliance and Quality Assurance Officer to join our team at Templarfox Consultancy. As a key member of our organization, you will play a crucial role in ensuring the highest standards of quality and compliance in our operations.Key Responsibilities:Support the development and...
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Quality Assurance Compliance Officer
1 month ago
Birkenhead, Wirral, United Kingdom Templarfox Consultancy Full timeJob Title: Compliance and Quality Assurance OfficerWe are seeking a highly skilled Compliance and Quality Assurance Officer to join our team at Templarfox Consultancy. As a key member of our organization, you will play a crucial role in ensuring the highest standards of quality and compliance in our operations.Key Responsibilities:Support the development and...
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Customer Resolution Manager
1 month ago
Birkenhead, Wirral, United Kingdom Brackenberry Full timeJob Title: Customer Resolution Info ManagerWe are seeking a highly skilled Customer Resolution Info Manager to join our team at Brackenberry Ltd. This is a temporary role with a high likelihood of extension or conversion to a permanent position.Key Responsibilities:Liaise with elected members and Members of Parliament to respond to requests for...
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Customer Resolution Manager
1 month ago
Birkenhead, Wirral, United Kingdom Brackenberry Full timeJob Title: Customer Resolution Info ManagerWe are seeking a highly skilled Customer Resolution Info Manager to join our team at Brackenberry Ltd. This is a temporary role with a high likelihood of extension or conversion to a permanent position.Key Responsibilities:Liaise with elected members and Members of Parliament to respond to requests for...
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Customer Resolution
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Birkenhead, Wirral, United Kingdom Brackenberry Full timeWe are seeking a highly skilled Customer Resolution & Info Manager to join our team at Brackenberry Ltd. This is a 2-month contract, highly likely to be extended at the client's discretion.Key Responsibilities:Liaise with elected members and Members of Parliament to respond to requests for information.Design and deliver training on complaints policies,...
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Customer Resolution Manager
1 month ago
Birkenhead, Wirral, United Kingdom Brackenberry Full timeJob Title: Customer Resolution Info ManagerWe are seeking a highly skilled Customer Resolution Info Manager to join our team at Brackenberry Ltd. This is a temporary role with a high likelihood of extension or conversion to a permanent position.About the Role:The successful candidate will be responsible for liaising with elected members and Members of...
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Customer Resolution Manager
1 month ago
Birkenhead, Wirral, United Kingdom Brackenberry Full timeJob Title: Customer Resolution Info ManagerWe are seeking a highly skilled Customer Resolution Info Manager to join our team at Brackenberry Ltd. This is a temporary role with a high likelihood of extension or conversion to a permanent position.About the Role:The successful candidate will be responsible for liaising with elected members and Members of...
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Customer Resolution Manager
4 weeks ago
Birkenhead, Wirral, United Kingdom Brackenberry Full timeJob Title: Customer Resolution ManagerWe are seeking a highly skilled Customer Resolution Manager to join our team at Brackenberry Ltd. The successful candidate will be responsible for liaising with elected members and Members of Parliament to deal with and respond to requests for information.Key Responsibilities:Design and deliver training on complaints...
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Customer Resolution Manager
4 weeks ago
Birkenhead, Wirral, United Kingdom Brackenberry Full timeJob Title: Customer Resolution ManagerWe are seeking a highly skilled Customer Resolution Manager to join our team at Brackenberry Ltd. The successful candidate will be responsible for liaising with elected members and Members of Parliament to deal with and respond to requests for information.Key Responsibilities:Design and deliver training on complaints...
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Quality Assurance Specialist
4 weeks ago
Birkenhead, Wirral, United Kingdom Templarfox Consultancy Full timeJob Title: Compliance and Quality Assurance OfficerWe are seeking a highly skilled Compliance and Quality Assurance Officer to join our team at Templarfox Consultancy. As a key member of our organization, you will play a vital role in ensuring the highest standards of quality and compliance in our operations.Key Responsibilities:Support the development and...
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Quality Assurance Specialist
4 weeks ago
Birkenhead, Wirral, United Kingdom Templarfox Consultancy Full timeJob Title: Compliance and Quality Assurance OfficerWe are seeking a highly skilled Compliance and Quality Assurance Officer to join our team at Templarfox Consultancy. As a key member of our organization, you will play a vital role in ensuring the highest standards of quality and compliance in our operations.Key Responsibilities:Support the development and...