Complaints Investigation Officer

2 weeks ago


Birkenhead, Wirral, United Kingdom Belmont Recruitment Full time

We are seeking an experienced Complaints Investigation Officer to work with Wirral Council on a temporary basis. This is a full-time role working 36 hours per week, with the opportunity to work from home.

Main Responsibilities:
  • Process, monitor, and investigate complaints registered under the department's procedures.
  • Deal with political and other enquiries and referrals on behalf of the director of social services.
  • Undertake disciplinary investigations as required.
  • Liaise with Social Services Managers regarding disciplinary issues arising from complaints.
  • Provide information and advice to staff on the operation of the complaints procedures and assist with staff training.
  • Contribute to service development in relation to quality assurance, working across agencies to improve and modernise services.

As a Complaints Investigation Officer, you will play a key role in ensuring that outcomes of complaints form a basis for performance measurement and service development. You will be responsible for developing and operating the Social Care department's complaints procedures, providing written reports, and advising on changes to policies, procedures, and training.



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