Aesthetic Field Service Technician

2 days ago


Worthing, West Sussex, United Kingdom undisclosed Full time
  • About the Role
  • Vix Technology, a leading provider of automatic fare collection and transit analytics solutions, is seeking a skilled Field Engineer to support and maintain its products and equipment.
  • As a Field Engineer, you will be responsible for identifying system faults, rectifying hardware and software issues, and ensuring compliance with planned maintenance programs.
  • With a strong focus on customer satisfaction and quality, you will work closely with the local team and other Vix staff to drive KPI performance and improve overall service.
  • Key Responsibilities
  • Electrical testing and fault diagnosis using Vix software monitoring tools
  • Rectification of system and hardware faults within specified SLAs
  • Effective communication with customers on maintenance and fault issues
  • Maintenance and improvement of KPI performance
  • Installation and commissioning of on-vehicle and on-street equipment
  • Requirements
  • NVQ or similar in electrical engineering or level 3 NVQ in light or heavy vehicle maintenance
  • Proven experience as a field-based engineer or time-served electrical engineer
  • Excellent customer awareness and relationship skills
  • Ability to work independently and as part of a team
  • Benefits
  • A focus on learning and development
  • A great team of like-minded professionals
  • Private healthcare and income protection scheme
  • Pension and group life assurance
  • Cycle to work and electric car benefit schemes
  • Employee assistance program and eyecare and spectacle vouchers


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