Aesthetic Field Service Engineer

1 month ago

Worthing, West Sussex, United Kingdom Vix Technology Full time
Job Title: Aesthetic Field Service Engineer

Vix Technology, a global leader in automatic fare collection, transit information, and transit analytics solutions, is seeking a highly skilled and experienced Field Engineer. With a presence in over 200 city and regional transport authorities worldwide, Vix has been at the forefront of transforming fare collection for more than 35 years.

We are a global organisation at Vix - embracing the strength that individual diversity brings to the collective. Bring your individual orientation, cultural heritage and distinctive thinking and experience – we want to hear from you

We're on the hunt for an engaged and motivated Field Engineer to support, maintain and improve products and ancillary equipment. Your day will include corrective and preventative maintenance.

This role will suit someone with the experience and capabilities listed, ideally located in the broader South-East region in order to provide service geographically from Hampshire, Sussex, Dorset, Brighton & Hove, Portsmouth and the Isle of Wight, and other regional locations as required. A company vehicle will be provided however it is imperative you are located within the SE region to be considered.

  • Identify system faults through electrical testing procedures and with Vix software monitoring tools
  • Rectify system, on-street hardware and on-vehicle hardware faults within SLAs
  • Correspondence with customer on maintenance and fault issues
  • Maintain and drive to improve KPI performance
  • Installation and commissioning of on-vehicle and on-street equipment
  • Maintain and update documentation accurately
  • Liaise with local team and with Configuration Engineers
  • Ensure compliance of planned maintenance programme
  • Attend periodic progress meetings alongside other Vix staff
  • Ensure customer satisfaction
  • Comply with Health and Safety Standards


We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK, with current full time work rights for the United Kingdom, currently residing in the UK.

Essential Skills & Experience:

  • NVQ or similar in electrical engineeringOr Level 3 NVQ or similar in Light or Heavy Vehicle Maintenance & Repair
  • Ability to work independently to deliver and maintain high standards when unsupervised
  • Good organisational and time management skills
  • Customer Awareness, ability to demonstrate professionalism and effectively interact with customers, delivering excellent and consistent service
  • Proven experience as a field-based engineer, time-served electrical engineer or a time-served vehicle technician with a demonstrable track record of fault diagnosis of vehicle electrical/electronic systems
  • Working in a pressurised environment, meeting tight deadlines
  • Good customer relationship skills

Desirable:

  • Level 4 Diploma (or similar) in Vehicle Diagnostics
  • Working on Real Time Information systems
  • Experience of GPRS communications
  • Working with IT systems with knowledge of applications and basic networking
  • Proven experience in a similar environment
  • Knowledge of Quality Systems and procedures
  • Proven electrical knowledge to diagnose faults
  • Ability to identify best engineering working practices
  • Experience and/or accreditation as part of The HEA, including Emergency First Aid at Work training and any HERS Found level accreditation
  • NVQ Level 2

Benefits

What's in it for you?

  • A focus on learning and development
  • A great team of like-minded professionals
  • Private Healthcare
  • Income Protection Scheme
  • Pension
  • Group Life Assurance
  • Cycle to Work Scheme
  • Electric Car Benefit Scheme
  • Employee Assistance Programme
  • Eyecare and Spectacle Vouchers

Sounds good?

We regret that this position is only available for UK&I citizens/Residents with indefinite leave to remain in the UK&I, with current full time work rights for the United Kingdom, currently residing in the UK.

No recruitment agencies, please We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve.

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