Service Manager Position

6 days ago

Cambridge, Cambridgeshire, United Kingdom Riverside Full time
About the Role

We are seeking an experienced Service Manager to join our team at Riverside, a leading housing association with a difference. As a Service Manager, you will be responsible for leading a team and managing the safe operational management of care and support services.

Key Responsibilities
  • Lead a team of colleagues to deliver an outstanding service that puts customers first.
  • Manage the service as per contractual requirements, reviewing contract performance annually, to deliver excellent outcomes for customers.
  • Meet Riverside performance targets and participate in the setting and management of service budgets.
  • Recruit and develop a high-performing team, sourcing and engaging relief or agency workers as needed.
  • Devise, plan, and deliver comprehensive induction and continuous development plans for all colleagues.
  • Ensure compliance with Health and Safety legislation and other regulatory obligations, assessing risk, putting in control measures, and reporting risks.
  • Actively build positive relationships with all key stakeholders by attending forums, task groups, and networking events to promote and position Riverside as the preferred provider in the area.
Requirements
  • Experience of working within a supported housing environment with a vulnerable and diverse group of customers.
  • Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results.
  • Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate, and gain improvements.
  • Have conflict resolution skills and be confident and consistent when making decisions.
  • Experience of reviewing, monitoring, and evaluating outcomes in the delivery of support services.
  • Competent IT skills, including using databases, producing reports, and other communications, and analysing key outcomes data to understand and drive service improvements.
About Riverside

Riverside is a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

  • Competitive pay & generous pension
  • 28 days holidays plus bank holidays
  • Flexible working options available
  • Investment in your learning, personal development, and technology
  • A wide range of benefits
Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role, you will be guaranteed an interview.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification), they will be guaranteed an interview.

  • Service Manager Position

    3 days ago

    Cambridge, Cambridgeshire, United Kingdom Riverside Full time

    About the RoleWe are seeking an experienced Service Manager to join our team at Riverside. As a Service Manager, you will be responsible for leading and managing a team of staff to deliver high-quality care and support services to our customers.Key ResponsibilitiesLead and manage a team of staff to deliver care and support services to customersDevelop and...

  • Service Manager Position

    3 days ago

    Cambridge, Cambridgeshire, United Kingdom Riverside Full time

    About the RoleWe are seeking an experienced Service Manager to join our team at Riverside. As a Service Manager, you will be responsible for leading and managing a team of staff to deliver high-quality care and support services to our customers.Key ResponsibilitiesLead and manage a team of staff to deliver care and support services to customersDevelop and...

  • Mobile Service Engineer

    1 day ago

    Cambridge, Cambridgeshire, United Kingdom BFV Service GmbH Full time

    Job DescriptionJob Title: Mobile Service EngineerJob Summary: We are seeking a highly skilled Mobile Service Engineer to join our team at BFV Service GmbH. As a Mobile Service Engineer, you will be responsible for managing and undertaking all PPM routines and reactive attendances across a broad spectrum of Building Services Mechanical and Electrical...

  • Mobile Service Engineer

    1 day ago

    Cambridge, Cambridgeshire, United Kingdom BFV Service GmbH Full time

    Job DescriptionJob Title: Mobile Service EngineerJob Summary: We are seeking a highly skilled Mobile Service Engineer to join our team at BFV Service GmbH. As a Mobile Service Engineer, you will be responsible for managing and undertaking all PPM routines and reactive attendances across a broad spectrum of Building Services Mechanical and Electrical...

  • Duty Manager Position

    2 days ago

    Cambridge, Cambridgeshire, United Kingdom GLL Full time

    At GLL, we're seeking a highly skilled and motivated Duty Manager to oversee the day-to-day operations of our Cambridge Ice Arena. As a key member of our team, you'll be responsible for ensuring the smooth running of our facilities, providing exceptional customer service, and leading a team of staff to deliver an outstanding experience for our customers.Key...

  • Duty Manager Position

    2 days ago

    Cambridge, Cambridgeshire, United Kingdom GLL Full time

    At GLL, we're seeking a highly skilled and motivated Duty Manager to oversee the day-to-day operations of our Cambridge Ice Arena. As a key member of our team, you'll be responsible for ensuring the smooth running of our facilities, providing exceptional customer service, and leading a team of staff to deliver an outstanding experience for our customers.Key...

  • Mobile Service Engineer

    7 days ago

    Cambridge, Cambridgeshire, United Kingdom BFV Service GmbH Full time

    Job Summary We are seeking a highly skilled Mobile Service Engineer to join our team at BFV Service GmbH. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our clients' building services mechanical and electrical equipment. Key Responsibilities Manage and undertake all planned preventative maintenance...

  • Mobile Service Engineer

    7 days ago

    Cambridge, Cambridgeshire, United Kingdom BFV Service GmbH Full time

    Job Summary We are seeking a highly skilled Mobile Service Engineer to join our team at BFV Service GmbH. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our clients' building services mechanical and electrical equipment. Key Responsibilities Manage and undertake all planned preventative maintenance...

  • Mobile Service Engineer

    7 days ago

    Cambridge, Cambridgeshire, United Kingdom BFV Service GmbH Full time

    Job Summary We are seeking a highly skilled Mobile Service Engineer to join our team at BFV Service GmbH. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our clients' mechanical and electrical equipment. Key Responsibilities Manage and undertake all planned preventative maintenance (PPM) routines and...

  • Mobile Service Engineer

    7 days ago

    Cambridge, Cambridgeshire, United Kingdom BFV Service GmbH Full time

    Job Summary We are seeking a highly skilled Mobile Service Engineer to join our team at BFV Service GmbH. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our clients' mechanical and electrical equipment. Key Responsibilities Manage and undertake all planned preventative maintenance (PPM) routines and...

  • Commercial Manager Position

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Ernest and Florent Full time

    Commercial Manager OpportunityA forward-thinking and established fit-out contractor, Ernest and Florent, is seeking a confident Commercial Manager to join their successful team in Cambridge.This role offers hybrid working and is based 10 minutes from Cambridge station.The Role of the Commercial ManagerThe successful Commercial Manager will be joining an...

  • Commercial Manager Position

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Ernest and Florent Full time

    Commercial Manager OpportunityA forward-thinking and established fit-out contractor, Ernest and Florent, is seeking a confident Commercial Manager to join their successful team in Cambridge.This role offers hybrid working and is based 10 minutes from Cambridge station.The Role of the Commercial ManagerThe successful Commercial Manager will be joining an...

  • Service Manager

    4 days ago

    Cambridge, Cambridgeshire, United Kingdom Orwell Housing Full time

    About the RoleWe are seeking a highly skilled and compassionate Service Manager to join our team at Whitworth House in Cambridge. As a Service Manager, you will be responsible for leading our team in delivering a strengths-based support service that places our customers at the centre of all that we do.You will promote a culture of excellence and continuous...

  • Service Manager

    4 days ago

    Cambridge, Cambridgeshire, United Kingdom Orwell Housing Full time

    About the RoleWe are seeking a highly skilled and compassionate Service Manager to join our team at Whitworth House in Cambridge. As a Service Manager, you will be responsible for leading our team in delivering a strengths-based support service that places our customers at the centre of all that we do.You will promote a culture of excellence and continuous...

  • Service Manager

    5 days ago

    Cambridge, Cambridgeshire, United Kingdom Orwell Housing Full time

    About the RoleWe are seeking a highly skilled and compassionate Service Manager to join our team at Whitworth House in Cambridge. As a Service Manager, you will be responsible for leading our team in delivering a strengths-based support service that places our customers at the centre of all that we do.You will promote a culture of excellence and continuous...

  • Service Manager

    5 days ago

    Cambridge, Cambridgeshire, United Kingdom Orwell Housing Full time

    About the RoleWe are seeking a highly skilled and compassionate Service Manager to join our team at Whitworth House in Cambridge. As a Service Manager, you will be responsible for leading our team in delivering a strengths-based support service that places our customers at the centre of all that we do.You will promote a culture of excellence and continuous...

  • Service Manager

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Riverside Full time

    About the RoleWe are seeking an experienced Service Manager to join our team at Riverside, a leading housing association with a difference. As a Service Manager, you will be responsible for leading and managing a team of professionals to deliver exceptional service to our customers.Key ResponsibilitiesLeading and Engaging a Team: Line manage a team and...

  • Service Manager

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Riverside Full time

    About the RoleWe are seeking an experienced Service Manager to join our team at Riverside, a leading housing association with a difference. As a Service Manager, you will be responsible for leading and managing a team of professionals to deliver exceptional service to our customers.Key ResponsibilitiesLeading and Engaging a Team: Line manage a team and...

  • Service Manager

    15 hours ago

    Cambridge, Cambridgeshire, United Kingdom Orwell Housing Association Full time

    About the RoleWe are seeking a highly skilled and compassionate Service Manager to lead our team at Whitworth House in Cambridge. As a key member of our staff, you will be responsible for delivering a high-quality support service to our young women, promoting their independence and well-being.Key ResponsibilitiesLead the delivery of a strengths-based support...

  • Service Manager

    16 hours ago

    Cambridge, Cambridgeshire, United Kingdom Orwell Housing Association Full time

    About the RoleWe are seeking a highly skilled and compassionate Service Manager to lead our team at Whitworth House in Cambridge. As a key member of our staff, you will be responsible for delivering a high-quality support service to our young women, promoting their independence and well-being.Key ResponsibilitiesLead the delivery of a strengths-based support...