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Service Manager Position

2 months ago

Cambridge, Cambridgeshire, United Kingdom Riverside Full time
About the Role

We are seeking an experienced Service Manager to join our team at Riverside. As a Service Manager, you will be responsible for leading and managing a team of staff to deliver high-quality care and support services to our customers.

Key Responsibilities
  • Lead and manage a team of staff to deliver care and support services to customers
  • Develop and implement service plans to meet the needs of customers
  • Monitor and evaluate the effectiveness of services and make recommendations for improvement
  • Work with customers to identify their needs and develop personalized support plans
  • Collaborate with other teams and stakeholders to ensure seamless service delivery
  • Manage budgets and resources to ensure efficient service delivery
  • Ensure compliance with regulatory requirements and Riverside's policies and procedures
Requirements
  • Experience of working in a supported housing environment with a vulnerable and diverse group of customers
  • Experience of managing a team and developing staff
  • Ability to communicate effectively with customers and staff
  • Strong organizational and time management skills
  • Ability to work independently and as part of a team
  • Knowledge of relevant legislation and policies
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional development and growth
  • Collaborative and supportive work environment
  • Flexible working arrangements
About Riverside

Riverside is a housing association with a difference – enhancing the everyday for all our customers. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

We are inclusive and value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.