Enterprise Support Specialist

1 day ago


Manchester, United Kingdom Smart DCC Full time

Company Overview

"At Smart DCC, we're transforming Britain's energy system to help the country fight climate change.", we believe in making a positive impact. As an Enterprise Support Analyst, you'll play a vital role in delivering first and second line incident management support and request fulfilment to our business and IT system users.

About the Role

We're seeking an experienced IT professional to join our team as an Enterprise Support Analyst. This is a fantastic opportunity to secure an initial 6 months contract with the possibility of extension. You'll work collaboratively with our Capita Workspace Agility Team, stakeholders from around the business, and demonstrate our DCC Values and Behaviours.

Key Responsibilities

  • Provide multi-skilled administrative and technical support to wider business users.
  • Deliver first and second line incident management support and request fulfilment.
  • Collaborate with the Capita Workspace Agility Team and stakeholders from around the business.
  • Demonstrate and promote our DCC Values and Behaviours.
  • Manage stock of all portable IT equipment, including issuing and recovering laptops and peripherals.
  • Support stakeholder engagement, working with business operations and HR teams on joiners, movers, and leavers activities.
  • Prioritise and manage projects and open cases effectively.

Requirements

To be successful in this role, you'll need extensive experience of working in an IT Support environment at first and second line, along with a Bachelor's degree in Information Technology or Computer Science. We also require Microsoft Certified IT Professional status and expertise in Active Directory, Directory Services, Group Policy, DHCP, DNS, Cyber Security, Endpoint protection, Antivirus technologies, Web Filtering, Mail Filtering, Exchange, Email, Mobile Comms, and telephony.

What We Offer

We offer an estimated annual salary of £30,000-£40,000 depending on experience, plus excellent written and verbal communication skills. As a Disability Confident member, we're committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, please contact us.

About Us

At Smart DCC, we believe in making Britain more connected so we can all lead smarter, greener lives. Our secure network for smart meters is transforming Britain's energy system and helping the country's fight against climate change. We want you to be part of our journey.

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