Business Development Manager

4 weeks ago


Sheffield, Sheffield, United Kingdom Sue Ross Recruitment Ltd Full time
Job Description

Sue Ross Recruitment Ltd is seeking a highly skilled Customer Success Account Manager to join their team. This role involves onboarding new customers, managing their experience, and identifying opportunities to drive commercial outcomes.

Key Responsibilities:
  • Building strong relationships with customers through proactive communication and engagement.
  • Proactively managing customer portfolios using data and insights.
  • Providing excellent day-to-day customer service and resolving any queries or complaints in a timely manner.
  • Onboarding new customers and ensuring a seamless transition.
  • Monitoring customer health and Net Promoter Score (NPS).
  • Maintaining accurate records in CRM systems.
  • Carrying out regular partnership reviews and monitoring product usage.
  • Identifying upsell and cross-sell opportunities.
  • Keeping customers informed about product developments and providing training as needed.
  • Achieving customer relationship targets and key performance indicators (KPIs).
Requirements

To be successful in this role, you will require:

  • Previous experience in account management and/or customer success.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Excellent problem-solving skills, particularly in complex and ambiguous situations.
  • Experience working in a fast-paced environment.
  • Strong IT skills and ability to learn new systems quickly.

We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, plus benefits.



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