Contract Management Support Lead

2 weeks ago


Hampshire, United Kingdom TRIA Full time

Transformative Opportunity for a Seasoned Applications Support Leader

**About the Role**

We are seeking an experienced Applications Support Team Leader to join our dynamic B2C client in Hampshire. As a key member of our Applications Support team, you will be responsible for leading and mentoring a team of Application Support Analysts, ensuring efficient and effective resolution of incidents and service requests.

**Key Responsibilities**

* Lead and mentor a team of Application Support Analysts to deliver exceptional support for customer-facing applications
* Manage day-to-day support operations for customer applications, including websites, eCommerce platforms, and booking portals
* Collaborate with cross-functional teams to ensure smooth operations and swift resolution of technical issues
* Oversee and improve application monitoring, troubleshooting, and incident management processes
* Identify opportunities for process improvement and system optimization to enhance customer experience and reduce support incidents

**What We Offer**

* A great opportunity to join a client experiencing significant transformation
* A dynamic and supportive work environment
* The chance to develop your leadership skills and make a real impact on our business

**Requirements**

* Proven experience in managing teams in a fast-paced environment
* Strong technical skills and knowledge of customer-facing applications
* Excellent communication and leadership skills
* Ability to work effectively in a collaborative team environment

**Note**

This is a maternity cover for an initial 6 month period, but could extend to 9 or 12 months. We are looking for someone who has supported customer applications and managed teams in the past.



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