Workshop Operations Coordinator
4 days ago
This is an exciting opportunity for a Workshop Administrator to join Matt Burton on a fixed-term contract. As a Workshop Administrator, you'll play a key role in ensuring the efficient and highest possible standard of customer service and depot administration procedures.
Working as part of the team, you'll maintain, build employee and customer relations to ensure that the workshop operation achieves all set financial and cultural objectives/targets.
When you join us, you'll be supported in developing your own career, surrounded by a team of passionate people driven to keep customers moving.
Key Responsibilities:
- Provide outstanding customer service through face-to-face, phone, and general administration support and filing.
- Manage the daily Work In Progress reports, ensuring that all jobs are correctly entered on the system and that the WIP administration is controlled.
- Resolve customer queries, bringing them to the attention of the Workshop Controller/Workshop Manager when necessary.
- Deal with customer bookings, ensuring that we have a method for payment and the correct line of authority and amount procedures are followed.
- Work within Company-Standards, as well as Industry & Legal Health, Safety & Environmental standards, at all times and without exception.
- Understand and adhere to all Company Safe Systems of Work.
Requirements:
- Understanding of all Company Safe Systems of Work.
- Ability to work within Company-Standards and Industry & Legal Health, Safety & Environmental standards.
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