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Workshop Operations Coordinator

2 months ago

Rotherham, Rotherham, United Kingdom Matt Burton Full time

Job Summary:

We are seeking a highly organized and detail-oriented Workshop Administrator to join our team at Matt Burton. As a key member of our operations team, you will play a critical role in ensuring the smooth day-to-day running of our workshop.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service through face-to-face, phone, and general administration support and filing.
  • Work In Progress Management: Manage the daily Work In Progress reports, ensuring that all jobs are correctly entered on the system and that WIP administration is controlled.
  • Customer Query Resolution: Resolve customer queries where possible and bring any issues to the attention of the Workshop Controller/Workshop Manager.
  • Booking Management: Deal with customer bookings, ensuring that we have a method for payment and that the correct line of authority and amount procedures are followed.
  • Health, Safety, and Environmental Compliance: Work within Company-standards as well as Industry & Legal Health, Safety & Environmental standards at all times and without exception.
  • Safe Systems of Work: Understand and adhere to all Company Safe Systems of Work.

What You'll Bring:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong organizational and administrative skills.
  • Understanding of customer service principles and practices.
  • Ability to work within a team environment.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A dynamic and supportive work environment.