IT Support Specialist

3 days ago


Reading, Reading, United Kingdom NHS Full time
Job Summary:
We are seeking a highly motivated and detail-oriented IT Support Specialist to join our clinical application support service. As a key member of our team, you will provide technical support to customers via various communication channels, ensuring timely and effective resolution of issues.

About Us:
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust, rated 'outstanding' by the CQC. We are committed to providing exceptional care to people across Berkshire.

Your Responsibilities:
* Provide technical support to customers via telephone, email, MS Teams, and in-person* Work collaboratively with cross-functional teams to resolve complex issues* Develop and maintain knowledge of software applications and relational databases* Participate in continuous professional development to enhance skills and expertise

Requirements:
* At least 1 year's experience in an IT/Application Support or Technical Customer Service role* Microsoft Certified or European Computer Driving Licence Qualified or equivalent demonstrable level of knowledge* Experience in writing Training Guides* Formal training in NHS Registration Authority or equivalent experience* Continuous personal and professional development* Full Driving Licence - Car Driver/Car Owner

What We Offer:
* Flexible working options to support work-life balance* 27 days' annual leave rising with service + opportunity to buy and sell* Excellent learning and career development opportunities* Cycle to Work and car leasing scheme including electric vehicles* Discounts at hundreds of popular retailers and restaurants* Staff networks for race, diversity, disabilities, the environment, and armed forces community to support equality* Generous maternity, paternity, adoption, and special leave* Free parking across Trust sites

Salary: £30,000 - £40,000 per annum

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