Business Operations Specialist

3 weeks ago


Peterborough, Peterborough, United Kingdom Diligenta Full time

Job Summary:

We are seeking a highly skilled Business Analyst to join our Operations team at Diligenta. In this exciting role, you will work closely with stakeholders to identify and drive business change initiatives, enhancing operational efficiencies, boosting customer satisfaction, and minimizing complaints.

Key Responsibilities:

  • Analyze business requirements through stakeholder consultation.
  • Develop As-Is process models to understand current business operations.
  • Collaborate with stakeholders to assess change impacts and create To-Be process models.
  • Evaluate and validate business solution options using analytical methods.
  • Interpret legislative and regulatory changes to assess their impact on business processes and systems.
  • Contribute to impact assessments and cost-benefit analyses to inform decision-making.
  • Support business acceptance testing activities and address queries and issues from the Test team.

Requirements:

  • Proficiency in MS Office applications, particularly MS Excel.
  • Strong interpersonal skills and confidence in communicating with stakeholders individually and in groups.
  • Excellent written and verbal communication skills, with the ability to influence and negotiate at all levels.
  • Keen attention to detail, effective fact-finding skills, and the ability to make evaluative judgments based on both quantitative and qualitative information.
  • Understanding of financial considerations and potential financial impacts of requirements and solution options.
  • Broad awareness of the Financial Services industry and its regulatory environment.
  • A systematic, disciplined, and analytical approach to problem-solving.


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