Senior Service Operations Manager

1 day ago


Brighton, Brighton and Hove, United Kingdom Trident Computers Ltd Full time

We are seeking a Senior Service Operations Manager to join our team at Trident Computers Ltd in Brighton.

About the Role

This is a fantastic opportunity to work with a leading company in the industry, offering a competitive salary of £55,000 per annum.

The successful candidate will be responsible for developing and implementing quality standards and processes for the delivery of IT professional services, ensuring they meet the requirements of clients and relevant industry standards.

Responsibilities
  • Align our services with clients' business objectives.
  • Identify and promote additional services to enhance client operations.
  • Support contract renewals and expansions.
Requirements

The ideal candidate will have:

  • Proven experience in service management, including service desk, IT support, and ITIL/ITSM processes.
  • Strong knowledge of end-user IT technologies.
  • Excellent decision-making and problem-solving skills.
What You'll Get

As a Senior Service Operations Manager at Trident Computers Ltd, you will enjoy:

  • A competitive salary of £55,000 per annum.
  • Up to 32 days holiday plus bank holidays.
  • Access to 7,000 hours of on-demand IT courses.


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