Audi Retail Advisor
4 days ago
Join our team of sales and customer service professionals at Audi Cheshire Oaks as a Retail Advisor. We offer a unique opportunity to develop your skills and knowledge within a dynamic and fast-paced environment.
In this role, you will be responsible for handling customer inquiries, providing information on our products and services, and building relationships with our customers to increase sales and retention.
About the Company:Group 1 Automotive is a leading automotive retailer with over 7000 colleagues dedicated to providing exceptional customer service across 114 dealerships in the UK, representing 21 brands.
We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Main Responsibilities:- Handling inbound and outbound telephone calls to existing customers (No Cold-Calling)
- Responding to customer email enquiries
- Quickly identifying the needs of the customers and guiding them towards the service or product that will best meet their requirements
- Providing a high level of customer service which will allow you to build relationships with our customers to retain business
- Being organised and self-motivated to ensure targets and deadlines are met
- To up-sell additional Audi products
- Excellent communication skills and the ability to build trust and rapport with customers and colleagues
- Customer focused and passionate about their work
- Ability to prioritise their workload and multi-task
- IT literate with the ability to use multiple systems at once
- Confidently work independently and also as part of a team
- Have a keen eye for detail
- Ability to problem solve and think on their feet
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